Beskrivning av tjänsten:

• 5+ years of experience in IT Service Management. Should possess good knowledge of ITIL processes.
• 5+ years working experience on BMC Remedy / Helix ITSM
• Experience of leading of a team of > 5 members with L1 / L2/ L3 activities along with Customization and Integration.
• Stong Knowledge in DWP / SmartIT, Service Catalogs, Dashboards, Customization / Integration.
• Participate in CAB Meeting, Problem Management review meetings and provide root cause analysis
• Ability to handle and drive Incident Review bridges by identifying potential Problems; recommend solutions to be implemented
• Responsible for SLA compliance
• Should possess work experience on migration/upgradation projects
• Basic knowledge on scripting and automation
• Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders.
• Identify Service Improvement Area and Implement
• Should have carried out formal knowledge management initiatives to upskill the team
• Experience in Project Transition and transformation
• Ability to work effectively in diverse, virtual and multi-cultural environments
• Good knowledge of business continuity planning and disaster recovery practices
• Must have financial acumen; budgeting; operating cost optimization; resource costing
• Technical Certification is preferred and will be considered with weightage
• On call schedule and weekend change schedule participation
• Flexible to work on UK / Canadian shifts

Färdigheter:

• Technical Analysis
• Project Management

Vad du kan förvänta dig av oss:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.