Position Description:

As an L3 Application Support, you will be responsible in maintaining the Business Intelligence (BI) applications.

Your future duties and responsibilities:

• In charge of the Team maintaining BI Applications / API Management in operational conditions.
• General Knowledge of BI / API applications from EMEA Scope (Apigee / Qlik / Splunk / MS SQL Server / Azure / SAP BO).
• Fluent in SQL and able to follow the data between different systems.
• Ensure deep analysis is well managed by Level 3.
• Resolution process and communication to end user through mail, phone calls, and Ticket updates.
• Participation in crisis cells for high business impacts (ad hoc communication).
• Ensure continuous improvement.
• Shift left proposition: Create procedures for Ticket resolution at levels L1 and L2 - Training.
• Ensure documentation maintenance.

Required qualifications to be successful in this role:

• Must have at least 3 years of experience in Application Support with Business Intelligence.
• Customer-oriented and good communication (written, oral) skills.
• Organizational competence, Pressure Management, Priority Management.
• General knowledge in computer science, applications, operating systems, software, file standards, data transmission procedures, and links inter-application.
• Update his/her knowledge regularly.
• Candidate must be amenable to reporting at least 3x a week in Alabang on a mid-shift schedule.

Technical skills expected:

• Fluent in SQL
• Experienced on SAP BO / Azure Databricks / Azure DataFactory
• API / BI skills
• API First / Apigee / AWS Skills
• Knowledge of traditional BI (SQL / SSAS / SSIS / SSMS / Qlikview / QlikSense )
• Managed multiple high-priority initiatives in a fast-paced, highly technical environment
• Experienced with any ticketing system
• ITIL certification is a plus; Request / Incident / Problem / Knowledge management / Change

Skills:

• Analytical Thinking
• Detail-oriented
• MS SQL Server
• Qlik Sense

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.