Position Description:

CGI has implemented a global call center and is in need of an expert functional analyst to assist with configuring the Dynamics 365 Omnichannel tool.

Your future duties and responsibilities:

- Interpret high-level business needs into functional specifications while ensuring communication with business representatives.
- Synthesize a comprehensive system vision and realization challenges considering short and medium-term business needs.
- Advise business representatives by offering alternatives and explaining constraints related to the system's philosophy.
- Produce plans and specifications that accurately reflect user requirements while respecting established parameters.
- Participate in the implementation of identified solutions adhering to functional and technical standards.
- Configure, document, and test Dynamics 365 and Power Platform solutions.
- Ensure system quality and stability by following established development standards or delivery process documentation practices.
- Work closely with integrators and software designers in system design, development, and configuration.
- Collaborate in implementing testing strategies, create test documents, and QA processes.
- Adapt to constantly evolving technology, learn, and apply new methods to achieve organizational goals.

Required qualifications to be successful in this role:

- Minimum 1 year of experience with the "Omnichannel" tool.
- Minimum 3 years of experience with Dynamics 365.
- Experience in Dynamics 365 cloud platform implementation, migration, or evolution projects.
- Comfortable communicating in either French or English (bilingualism is an asset).
- Authorized to work in Canada. (You can work from any province).

Assets:

- Practical experience with Agile development methodologies.
- Experience in IT consulting and/or services market.
- Practical experience with the Power Platform suite (PowerApps, Power Automate, and Power BI).
- Recent Microsoft Dynamics 365 or Power Apps certification.


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Skills:

• Data Migration
• Dynamics CRM Customizing
• Functional Analysis

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.