Delivery and business manager (H/F)

Category: Leadership and Management Roles
Main location: Luxembourg, Luxembourg, Luxembourg
Position ID: J0121-0457
Employment Type: Full Time

Position Description:

At CGI, a world leader in digital consulting and services, we are convinced that digital and innovation are great levers to accelerate the transformation of society and put technology at the service of the greater number.

Our 78,000 experts around the world, including 150 in Luxemburg, support companies and administrations on a daily basis in the implementation of their IT transformation to make them more efficient. All those challenges will punctuate your daily life alongside our experts.

To support our growth, we are recruiting a Delivery and Business Manager who will strengthen our teams across several client areas.

Your future duties and responsibilities:

Your assignments and responsibilities will be based on 3 Pilars :

1. Manage profitable growth on a scope of one or more client accounts:
- Develop strong relationships with clients in order to expand CGI’s market share
- Promote CGI’s visibility on the market
- Addressing and reporting the clients in line with CGI strategy (Offers, CGI solutions, ecosystem of CGI partners, etc…)
- Manage customer satisfaction and be responsible for CGI’s development strategy
- Coordinate client tenders : simple sales, complex sales and projects with commitments

2. Deliver on client’s demands:
- Be accountable to the client and CGI for project related commitments:
o Participation in steering committees in accordance with the Project Managers
o Be responsible for the application of good practices/internal CGI processes
o Guarantee the economic performance objectives (profitability, utilization rate, etc…)
o Contract manage and follow-up / improve of profitability

3. Employee management: responsible for a team of 5 to 10 employees:
- Career management (performance review, training, team spirit, talent retention, etc…)
- Recruitment of new employees
- Assignment and monitoring of team members

Required qualifications to be successful in this role:

A minimum of 10 years in IT industry (CP, DP, Architect, etc…)

- Proven experience in Business Development (farming and/or hunting)
- Ability to generate and transform business during your client assignments
- As a leader you have an impact and can sustain CGI’s presence during client assigments
- Accustomed to risks, teams, people and clients management in a result-oriented context
- Fluent in oral and written French (C1 minimum) and English (minimum B2)

We ensure that applicants receive equivalent treatment regardless of their sex, gender identity, marital status, color, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependents , physical or mental handicap.
Our hiring decisions are made solely on the basis of skills, qualifications and experience.


  • Project Management
  • Business Development
  • Business Strategy
  • Contract Management (T1)
  • Marketing Strategy & Policy
  • Prod&Offer PortfolStrtPol&Plan
  • Product&Offer Bus Plan&Commit
  • Sales & Channel Development
  • Strategic & Business Planning

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

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