Sr Data Modeler (Call Center)

Category: Analytics and Emerging Digital Technologies
Main location: United States, Maryland, Baltimore
Position ID: J0122-3185
Employment Type: Full Time
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Position Description:

Become part of a team to help a large government agency to support the maturing of the agency’s service delivery capabilities and data analytics reporting capabilities. Works with Mission and database production SMEs to analyze, discover, define and document current client databases’ data structures organized around objects that relate to service delivery. We are seeking individuals who have a background in data governance and data analysis, and someone well versed with modeling tools.

Your future duties and responsibilities:

• Perform critical activities, such as data synthesis, data mining and analysis using various industry methods, in addition to creating algorithms and running simulations.
• Provide Business Intelligence (BI) and data visualization support, which includes, but limited to support for the online customer service dashboards and other ad-hoc requests requiring data analysis and visual support.
• Improve capabilities to increase program maturity, analytics based decision making, and tools and techniques critical to program execution.
• Support the development of queries, views, and customer feedback data explorations to aid in decision making by using one or a combination of the following: SAS, Tableau, Webfocus8, Microsoft SQL server, Toad.
• Create logical and physical data models using best practices to ensure high data quality and reduced redundancy.
• Define indicators of performance and quality metrics.
• Design, Develop, Publish, Test and Troubleshoot Dashboards and Data Sources
• Optimize/update logical and physical data models to support the new requirements. Maintain conceptual, logical and physical data models along with corresponding metadata.
• Evaluate data models and physical databases for variances and discrepancies. Validate business data objects for accuracy and completeness.
• Analyze data-related system integration challenges and propose appropriate solutions.
• Develop data models according to best practices.
• Background in Mathematics or Statistics. More specifically should be able to model datasets using linear and non-linear regression.
• Advanced skills in Microsoft Excel, such as using pivot tables, and the statistical functions within Excel
• Knowledge of call center management and MI

Required qualifications to be successful in this role:

• Masters degree and 8+ years of work experience OR BS/BA and 14+ years of experience
• Experience: 2-5 years’ experience in data modeling principles/methods including conceptual, logical & physical Data Models.
• 6-8 years of experience in performing Data Modeling in an enhancement and maintenance environment
• Experience creating and reading logical and physical data models
• Experience performing data quality activities and documenting issues (data profiling, data mining, etc.)
• Experience tracking data lineage from source to target (Identifying authoritative data)
• Experience analyzing and documenting data flows
• Good written and oral communication skills
• Experience with Oracle PL/SQL and SQL Server database is a nice to have
• Desired: Knowledge of metadata management, data modeling, and related tools (Erwin or ER Studio or others)
• Prior experience with PostgeSQL is preferred
• Data Modeler Tools: Excel, SAS, erwin, ER/Studio, or any native DB modeling tools SQL DB Diagrams, MySQL Workbench etc.

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Skills:

  • Business Intelligence Analyst
  • Business Intelligence Dev
  • Business Objects
  • Data Analysis

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

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Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

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  1. EPPA
  2. FMLA
  3. Consolidated EEO Is The Law
  4. Pay Transparency Statement Policy

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.