Strategic Account Manager

Strategic Account Manager

Category: Business Consulting, Strategy and Digital Transformation
City: Chicago, Illinois, United States
Position ID: J0221-1822
Employment Type: Full Time

Position Description:

CGI is currently seeking a Strategic Account Manager to join our team!

As the Strategic Account Manager for the Chicago Metro, you will have senior responsibility to develop, implement and maintain a strategic account sales plan designed to grow revenue volume from within existing and new accounts in the Utilities Sector. You will be responsible for managing the entire life-cycle of the sales and delivery process for a large portfolio of accounts within the Chicago metro marketplace.

This career opportunity would be located at our CGI office in Chicago, IL and the client site as needed.

With 78,000 professionals operating in 400 offices in 40 countries, CGI fosters local accountability for client success while bringing global delivery capabilities to clients’ front doors. Founded in 1976, CGI applies a disciplined delivery approach that has achieved an industry leading track record of on-time, on-budget projects. Our high-quality business consulting, systems integration and outsourcing services help clients leverage current investments while adopting new technology and business strategies that achieve top and bottom line results. As a demonstration of our commitment, our average client satisfaction score for the past 10 years has measured consistently higher than 9 out of 10.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

Your future duties and responsibilities:

As the Strategic Account Manager you will be responsible for developing and maintaining strong relationships with existing clients while developing business with new clients. Also to ensure a high quality of services delivered to assigned clients you will participate in the delivery of client engagements as well as lead and manage delivery teams to achieve client satisfaction and targeted revenue and profitability targets

Responsibilities include:

• Overall accountability of service delivery to our clients

• Develop a strong pipeline of opportunities within new and existing accounts within the Utilities portfolio

• Lead proposals and evolve solution offerings

• Lead a team of professionals – both direct reports and via global delivery

• Ensure success of engagements using global delivery and vendor partners

• Manage client satisfaction in partnership with account management teams

• Apply delivery and customer management best practices

• Apply management best practices such as succession planning, member performance reviews, and finance management

• Contribute to business strategy and budget planning

• Manage profitability of engagements

Required qualifications to be successful in this role:

10+ years of minimum IT and Consulting Services experience

5+ years of Utilities experience

Good functional knowledge of CGI products (Pragma, ARM, Open Grid 360) desired but not required

Working knowledge of Lean Agile DevOps and Scaled Agile Framework for Enterprise.

Strong ties to the Utilities community within the Chicago Metro clients

Results oriented business leader with solid understanding of budgets, forecasting, planning, P&L’s, and complex pricing models

Business development including strategic sales planning

Strategy and business management

Delivery experience

Client engagement management and relationship building from ground level project teams up through C-level executives.

People management

A keen, flexible and aggressive intellect; superior conceptual thinking as well as analytical and problem solving skills

Strong communication skills, both verbal and written, at all levels

Proven record of creating and maintaining business partnerships and relationships

Strong decision making, judgment and analytical skills

Demonstrated ability to effectively collaborate with cross-functional virtual teams

Skills:

  • Delivery Management
  • Sales Support
  • Utilities

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here to access our U.S. Equal Employment Opportunity and Anti-Harassment Policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA
  2. FMLA
  3. Consolidated EEO Is The Law
  4. Pay Transparency Statement Policy

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.