Team Leader CRM

Team Leader CRM

Category: Project Management
City: Warsaw / remote during Covid, Poland
Position ID: J0221-2795
Employment Type: Full Time

Position Description:

As one of the largest IT and business consulting services providers in the world, CGI serves as an end-to- digital transformation partner for commercial & public companies across the globe. We deliver digital services and solutions that transform the entire enterprise, helping clients become more customer-centric and drive long-term grow.
Within our CRM competence center in Poland we provide full range of services ranging from High End business and technical consulting, systems implementations and integration and daily operational support for leading CRM platforms. We provide CRM services for our clients in Poland as well as our international clients in Europe and America. Now we are seeking for a Senior CRM Consultant with Salesforce experience who will take a lead role in one of our CRM teams.

Your future responsibilities:
• Team Lead role in Salesforce assignment in international environment
• Works effectively individually, with Team members, and customer Team members toward customer satisfaction and success.
• Planning, assignment and coordination of tasks to be performed by Team members
• Understand customer priorities while providing feasible Salesforce solution
• Responsible for managing regular Platform activities including: preparing POC, solution consultancy, status meetings, sandbox refresh, release management, etc.
• Takes initiative and shows leadership skills.
• Effectively facilitate meetings and demonstrate brainstorming /consensus building skills

Required qualifications to be successful in this role:
To be successful in the role you need to combine profound CRM/Salesforce understanding and knowledge with team & project leading and demonstrate the following qualification
• Takes initiative and shows leadership skills.
• Manage team assignments and responsibilities
• Knowledge and prior experience in Salesforce CRM projects
• Strong problem solving, analytical and decision making skills
• Effective communication skills
• Ability to quickly understand business needs
• Knowledge of standards, solutions modelling and services design
• Experience with Sales Cloud, Service Cloud and Marketing Cloud (Pardot).

Our offer:
• Contract of employment
• Private healthcare / Medicover Maxima
• Share Purchase Plan (SPP) co-financed by CGI
• Multisport Plus card and the Oxygen program
• Profit Participation Plan
• Referral bonuses, starting from 6k PLN
• Creative Work
• Brown Bags, hackathons and knowledge sharing events
• Occasional gifts and celebration of anniversaries

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.