3rd Level Support

3rd Level Support

Categoría: Infraesctructura/Cloud
Ciudad: Lisboa, Lisboa, Portugal
ID de Posición: J0321-0098
Tipo de empleo: Jornada Completa

Descripción de la publicación:

3rd Level Support

Sus futuros deberes y responsabilidades:

Context: Build & deployment of WE V2

Services: Contribution to design and validate the new workstation: Windows Edition V2, based on Cloud Management (Intune)

Deliverables:
• Build & implement technical features
• Qualify & deploy new Win10 OS versions, policies, applications, bug fixes
• L3 support activities
• Test and validation in client’s ecosystem
• Professional Family : Information Technology
• Professional Sub Family : Service Operations
• Previous Experience in AD, Intune, Policies, Cloud Proxy, PerApp VPN

Calificaciones requeridas para tener éxito en este rol:

As a Senior Workplace Systems Engineer you contribute to deliver a managed and performant Windows client, based on customer demands and global standard products and components. You automate the installation and configuration of software packages on rich and virtual clients. You help to build out, maintain and troubleshoot the corporate client devices and application packages.

Key Accountabilities :
• Recording customer requirements and providing new software versions (packaging)Operation and further development of new technologies around the Workplace within the product team Securing 3rd level support Cooperation in local and global projects around the WorkplacePreparation and execution of technical expertises

Measures:
• Any incident resolution is fully communicated or delivery designs and documentation is in line with company standards
• High quality in the provision of new software packages

Technical Skills:
• Good knowledge and experience of software packaging technologies such as MSI, Microsoft App-V, UWP, and industry-standard tools such as Flexera Adminstudio
• Good knowledge about Microsoft operating systems (Windows 7 & 10)
• Good knowledge about Microsoft System Center Configuration Manager (SCCM)
• Knowledge in scripting (e.g. PowerShell)

Other Skills:
• Curiosity and passion for technology around Digital Workplace
• Requirements Engineering
• Process and service oriented thinking and familiarity with the Incident, Problem and Change
• Management process (ITIL)
• Understanding and enjoyment of agile methods like Scrum and Kanban
• Fluency in English

Capacidades:

  • Support Net Backpup

¿Qué esperas de nosotros?:

Build your career with us.

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At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

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