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As a part of the Identity Access Management Team, the application technical lead will play an important role in driving technical solutioning and guide important technical projects.
Who you are:
• SME in diverse technologies. (Dbase, Application, Network, Security)
• Skills and knowledge across multiple complex platforms.
• Technical architecture leadership as part of the Application Support Team focusing on delivering reliable and resilient application solutions.
Your future duties and responsibilities:
Incident and Root Cause Analysis:
•Incident Response & Problem Management.
•Be a part of a high availability operational team and handle escalated calls as required.
•As a technical leader on the support team, prime major incidents and help CGI to meet or exceed SLA objectives.
•Lead incident bridges during incidents.
•Drive teams during triage, troubleshooting and recovery steps.
•Ensure that infrastructure, application, DBA teams and third party vendors are synchronized and working together.
•Troubleshoot application incidents that can include network related issues, by performing network related first-level investigation such as packet capture and analysis.
•Provide guidance to the support team members in resolving the issue.
•Lead the team post major incidents to identify root cause of incidents, and recommend interim actions to prevent reoccurrence, as well as permanent fixes.
Operations Best Practices & Improvements:
•Conduct reviews of major incidents and provide recommendations for continuous operational improvements.
•Ensure appropriate monitoring is enabled, and is being used by the support teams, providing coaching as required.
•Help to drive operational readiness assessments to ensure infrastructure and application support teams are ready for deployments.
•Help to assess new business coming into the support teams – maintain delivery/influence the solution and ensure it is robust, reliable, supportable with adequate alerting and diagnostics to aid in any operational issues and investigations.
•Provide technical leadership, governance and architecture guidance and for IT's strategic technical direction in line with the company's overall business strategy.
•Analyze reoccurring incidents and implement corrective actions to reduce the number of tickets.
•Manage communications and knowledge transfer to the Application Support Team throughout the project life-cycle through to deployment, ensuring that critical defects are identified and resolved before deployment into the live production environment.
•Ensure that the end-to-end Support documentation is maintained and kept up to date.
•Partner with the Application Support and Delivery Manager in overseeing the application and the services being delivered to the customer using ITIL best practices (e.g. in addition to Incident Management, also Problem Management, Change Management etc.).
Propose fortification / hardening initiatives.
Client Consulting and Relationship:
•Leverage and develop client relationship to demonstrate domain expertise and to establish trust by applying acquired knowledge to the client business and operation problems.
•Attend, be vocal and influence cross-functional team meetings. Understand business priorities and changes ensuring business needs are met with a robust, reliable and supportable solution
Knowledge Sharing & Mentoring:
•Share expertise, knowledge and help grow technical skills within the CGI support team.
•Bring the functioning teams to the next level in troubleshooting complex cases.
Required qualifications to be successful in this role:
• Education: Bachelor's degree or above in Computer Science/Engineering, other recent certifications within the relevant technical context ideal.
• Minimum 5 to 7 years of related experience in the capacity of technical lead/architect level.
•Leadership – must have an innate sense of ownership of one’s own and the team’s work.
•Application Support experience.
•Ability to lead a technical support team during an incident. The operational support team provides high availability 24/7 support.
•Experience troubleshooting containerized service issues, restoring service, and addressing technical root causes.
•Desired experience and comfortable in network troubleshooting, packet capture and analysis.
Other Technical Skills:
• Application Performance Monitoring (APM)
•Configuring and using FULL STACK MONITORING (eg. Dynatrace Managed) tools in a DevOps or Application Support role.
•Knowledge and experience building monitoring dashboards.
•Experience using the toolset to troubleshoot alerts generated by the monitoring tool to sectionalize the issue and restore service.
•Experience using log aggregation tools and visualization tools.
•Application Development experience
•Strong understanding of different standards and enterprise frameworks (e.g. JAVA).
•Configuring and supporting containerized applications (Redhat Openshift platform preferred, but Docker or other is acceptable)
•Developing and supporting microservices.
•Hands on coding experience at some point in the past career, with sufficient background to be able to read and troubleshoot existing PROD source code.
•The ability to develop automation using various scripting tools
Desirable skills include:
•Database Technologies: Oracle, SQL server
•Middleware Technologies: Weblogic, IIS, Websphere, JBOSS and Apache
•Programming Languages: Java and .Net
•Operating Systems: Windows, Linux and UNIX
•Identity & Access Management: Broadcom Siteminder, Thycotic Secret Server, Microsoft Identity Manager, Microsoft Certificate Authority and SailPoint IdentityIQ
•Messaging: RabbitMQ and Kafka
•Directory Services: LDAP, Oracle Directory Server Enterprise and Oracle Unified Directory
•Excellent communication, reporting and interpersonal skills (primarily in English)
•Ability to solve technical issues quickly and independently.
•Strong analytical / problem solving ability
- Application Development
- Identity and Access Mgt (IAM)
- Technical Architecture
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.