ServiceNow Architect

Category: Architecture
Main location: United States, Georgia, Atlanta
Position ID: J0322-2138
Employment Type: Full Time

Position Description:

The ServiceNow Architect will be responsible for delivering Industry and ServiceNow best practices around Service Management (SM), requiring a highly focused and structured individual with strong client management experience. They must have a track record of successfully demonstrating the ability to translate business objectives, with the applied use of ServiceNow technology, in the context of the client’s environment.

Your future duties and responsibilities:

• Lead engagements as the Subject Matter Expert (SME) on ServiceNow Service Management best practices
• Lead business process definition, re-engineering, improvement and to-be processes during workshops with key customer sponsors and stakeholders
• Developing required documentation such as process design documents, workshop presentations, stories, use cases, workshop agenda, roles/responsibilities
• Identifying areas of process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
• Become trusted advisor status with the customer throughout the engagement
• Manage and communicate SM process and business requirements to the delivery team to ensure that the proposed solutions meet the required business outcomes.
• Promote continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities
• Collaborates with the System Administrator and Platform Architect to ensure Stories are understood, developed, tested and delivered to specification.
• Analyzes and documents requirements, business and technical processes and helps define changes to business processes and configurations within the ServiceNow platform.
• Interviews business partners and translates to detailed business requirements, maps current processes to the desired end state, and identifies gaps, such as program functions, output requirements, input requirements and sources, data conversion strategies, and system techniques and controls.
• Understands and adheres to SDLC and ITIL standards.

Required qualifications to be successful in this role:

• Proven experience in defining and deploying 'to be' best practice SM processes and in identifying solutions from a people, process and technology perspective
• Experienced with problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership
• Extensive experience driving large scale, complex global change initiatives and programs to a successful implementation.
• Solid experience in requirements gathering, including experience in creating process documentation
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Ability to work with cross functional remote (virtual) groups
• Proven team player and team builder

This role can be located anywhere in the U.S. however, preferred locations are Dallas, TX and Atlanta, GA.


Est. Salary Range (Colorado Only): $150,000 - 250,000
*Disclaimer: In accordance with Colorado’s Equal Pay for Equal Work Act, effective January 1, 2021, a good faith hourly or base salary range must be posted for all positions where the work may be performed in the state of Colorado.  Therefore, this good faith salary range will only apply where this described position will be performed in the state, and should not be considered the compensation range in other locations or for other positions.
 
At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:
· Competitive base salaries
· Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
· 401(k) Plan and Profit Participation for eligible members
· Generous holidays, vacation, and sick leave plans
· Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
· Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more


#TexasDouble

*LI-TM1

Skills:

  • Change Management
  • Process Management
  • ServiceNow Development
  • ServiceNow implementation

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here to access our U.S. Equal Employment Opportunity and Anti-Harassment Policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA
  2. FMLA
  3. Consolidated EEO Is The Law
  4. Pay Transparency Statement Policy

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.