Salesforce.com Marketing Cloud Specialist

Category: ERP/CRM/Tools
Main location: United States, North Carolina, Charlotte
Position ID: J0322-3064
Employment Type: Full Time

Position Description:

CGI is adding a Salesforce.com Marketing Cloud Specialist to our team in Charlotte, NC. The core focus of this position is to manage multiple Marketing Automation and Cloud implementations for our global Digital Marketing team. We are seeking candidates who possess a range of Salesforce.com Marketing Automation skills encompassing Campaigns and Email Marketing engagements. This is an exciting opportunity to join a world-class IT company, for a permanent position in the Charlotte metro area providing high-end IT services to local enterprise clients.

We’re a close-knit team that has access to global resources. You’ll have the opportunity to explore a wide range of industries, technologies, and geographies, all while enjoying the personal touch that our local operating approach offers. Growth at CGI is driven by your goals, so if you’re looking for an inclusive place where you’re empowered to chart your own path, then we’d love to meet you.

Your future duties and responsibilities:

• Understand business requirements and propose the best implementation using the SFDC solution.
• Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Value pilots and producing the supporting documentation.
• Build customer journeys.
• Proficient with lead generation and marketing campaigns, building dashboards, and managing automations, reporting, and integrations.
• Monitoring, integrate, and maintaining the platform
• Provide best practice in specialized processes such as Lead Management, Campaign Management, Lead • Familiar with Marketing processes including Sales analysis, Market share analysis, Expense analysis, and financial analysis
• Manage relationships with stakeholders to achieve project goals
• Maintain collaborative relationships with external vendors to achieve project goals, where necessary.
• Participate in the evolution of team best practices, standards and policies
• Stay current with the periodic Salesforce releases and leverage the updates applicable to the ORG.
• Be part of a fast paced agile scrum team and participate in planning, documentation, execution, testing, and launch of projects.

Required qualifications to be successful in this role:

Education: Bachelor's degree in related field is preferred.

Experience: Minimum five years of SalesForce.com experience including three years of experience in Salesforce Marketing.

• Hands-on experience with Marketing Cloud
• Marketo/Pardot/Eloqua experience (Workflows, Landing Pages and Automation Programs)
• Experience with Lead Management
• Lead Scoring beneficial
• Experience with OmniChannel Marketing
• Strong digital marketing background
• Experience with Segmentation
• Experience with A/B testing
• Campaign analysis and reporting
• Google Analytics and DMP experience within marketing cloud ecosystem
• Experience with Group Connect and Mobile Studio.
• Scrum or Agile methodology experience a must
• SFDC Certifications are preferred
• Demonstrate some understanding of VisualForce, HTML, Javascript and CSS.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and SME
• Experience conducting/facilitating stakeholder workshops
• Client friendliness with the ability to build and maintain trusting and value added client relationships
• Ability to work independently and in fast-paced environment with tight deadlines, with minimal supervision
• Must be located in Charlotte NC area and able to work on-site at client location in Charlotte NC
• Client ownership/client engagement experience preferred
• Comfortable working within a defined budget and coordinating efforts with other teams

Est. Salary Range (Colorado Only): $67K-$105K*

*Disclaimer: In accordance with Colorado’s Equal Pay for Equal Work Act, effective January 1, 2021, a good faith hourly or base salary range must be posted for all positions where the work may be performed in the state of Colorado. Therefore, this good faith salary range will only apply where this described position will be performed in the state, and should not be considered the compensation range in other locations or for other positions.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:
•Competitive base salaries
•Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
•401(k) Plan and Profit Participation for eligible members
•Generous holidays, vacation, and sick leave plans
•Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
•Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

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Skills:

  • Business Analysis
  • Digital Marketing
  • Salesforce Marketing Cloud

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here to access our U.S. Equal Employment Opportunity and Anti-Harassment Policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA
  2. FMLA
  3. Consolidated EEO Is The Law
  4. Pay Transparency Statement Policy

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.