• Works independently under limited supervision
• Applies knowledge of Subject Matter in Application and Technical Support.
• Possess sufficient knowledge and skills to effectively deal with issues, challenges within field of specialization to develop simple applications solutions.
• Second level professional with direct impact on results and outcome.
• Capable to deal with Clients
Your future duties and responsibilities:
1. Excellent in Oral & written Communication skills
2. Have great service mindset
3. Work actively with team members to ensure production stability with proactive monitoring of the application
4. Vigilantly address production incidents
5. Escalate issues and other topics to the right team when needed.
6. Perform daily checks and apply recovery and troubleshooting procedures strictly.
7. Work on requests and communicate effectively with users, collaborate with stakeholders and colleagues across FTS locations
8. Identify opportunities to solve recurring issues and work along with L3 team to deploy the fixes
9. Improve existing documentation
10. Strong client driven approach & service oriented
11. Strong process orientation
12. Understanding of browsers, firewall, antivirus and other network related components.
Required qualifications to be successful in this role:
• ANT, Jenkins
- Java Enterprise Editions JEE
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.