Project Coordinator

Category: Business Analysis (functional and technical)
Main location: United States, Ohio, Cleveland
Position ID: J0422-2171
Employment Type: Full Time

Position Description:

CGI is looking for a Project Coordinator to support the Highmark engagement. This role reports to the Project Manager/Project Director and provides direct support to the Audit Team, works closely with the Business Analyst for development and automation efforts and ensures project-related deliverables are accurate and on time, according to the project schedule. The Project Coordinator is responsible for generating letters to request medical records, communicating audit findings and managing appeal requests from healthcare providers. A key focus in the role is the standardization and automation of these deliverables. In addition, the Project Coordinator will work in conjunction with the Call Center to provide response to provider inquiries.

Your future duties and responsibilities:

• Interact with the client, Providers and internal and external stakeholders on an ongoing basis
• Produce and conduct quality assurance reviews of correspondence (letters) for mailings
• Track and report letter mailings; provide weekly progress reports on anticipated adjustment file submissions
• Work the Indexing Queue from the Print and Mail team to address any needs for letters
• Provide prompt follow-up to internal Call Center inquiries
• Provide prompt follow-up and excellent customer service to external customer (healthcare providers and clients), as needed
• Generate weekly/monthly reports
• Promptly communicate production-related concerns to management
• Participate in process improvement and process documentation efforts; where able, streamline processes to reduce inefficiencies and waste
• Create, submit and track Help Desk tickets, as needed, to resolve issues
• Provide administrative support for operational project functions
• Create and maintain project-level documentation; utilize tools such as Ensemble, Excel, Tableau, etc.
• Perform other duties, as requested by Management Team

Required qualifications to be successful in this role:

• High School degree, or GED equivalent, with minimum of 2 years of business experience
• Excellent written and verbal communication skills
• Solid organizational skills, including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• Experience working in deadline-driven/office production environment
• Ability to prioritize tasks
• Reliability and dependability

Desired qualifications/non-essential skills required

• Knowledge of Healthcare Industry a plus
• Knowledge of Lean Six Sigma a plus

Est. Salary Range (Colorado Only): $48k-$75k*

*Disclaimer: In accordance with Colorado’s Equal Pay for Equal Work Act, effective January 1, 2021, a good faith hourly or base salary range must be posted for all positions where the work may be performed in the state of Colorado. Therefore, this good faith salary range will only apply where this described position will be performed in the state, and should not be considered the compensation range in other locations or for other positions.

At CGI we call our professionals members to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGIs benefits include:
Competitive base salaries
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
401(k) Plan and Profit Participation for eligible members
Generous holidays, vacation, and sick leave plans
Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

Skills:

  • Detail-oriented
  • Workflow
  • Delivery Support
  • Health Care Analytics
  • Health Care Payers

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here to access our U.S. Equal Employment Opportunity and Anti-Harassment Policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA
  2. FMLA
  3. Consolidated EEO Is The Law
  4. Pay Transparency Statement Policy

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.