Sr. Cloud DevOps Engineer

Sr. Cloud DevOps Engineer

Category: Development/Engineering
City: Fairfax, Virginia, US United States
Position ID: J0521-0479
Employment Type: Full Time
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Position Description:

Working as a Managed Services Sr. Cloud DevOps Engineer, this role will play an instrumental role in the delivery of CGI All Payments Solution Managed Services in a Microsoft Azure / Amazon AWS cloud architecture environment. Individual will manage various day-to-day client technical services requests, application troubleshooting, and overall technical/operational management of the CGI solution. Slight requirement and development activities may be performed with the goal of timely service request resolution and maintaining the daily operations/administration of the CGI All Payment solution.

Your future duties and responsibilities:

• Proactively monitor, support and troubleshoot CGI All Payments application regarding its system health and operation with respect to resolving managed service requests and supporting production matters per the Managed Services Operational Framework
• Promptly and professionally answer incoming calls / emails, determine the callers needs, answer general inquiries and / or gather appropriate information to support timely resolution of the request
• Accurately document the call, and if applicable, initiate and follow the appropriate workflow when the issue is not immediately resolved and/or escalated
• Stay informed of system status and other technical dependencies that may affect the applications front-end or back-end user experience
• The person should have very good experience regards to reviewing and analyzing server/vm, middleware, application logs, managing/changing cloud architecture configuration and this work will also include working closely with the development team with regards to managing the solution and reporting problems
• The person should be familiar with supporting customer facing three tier applications and have the ability to resolve service request while working with third party technical product teams
• The individual should also be experienced using system monitoring tools such as Microsoft Operations Manager, Prometheus, Oracle Enterprise Manager, Kabana, Kubernetes, Lenz to analyze, manage, and report on system health and security center services
• Work may require flexible work periods to address application and client needs

Required qualifications to be successful in this role:

• Microsoft Azure/AWS and cloud deployment and support of those deployments
• The person should have relevant background and experience in managed services
• Ideal candidate some background in hands on development (Python, Java, Angular, Shell Scripting, etc.)
• The individual should have 3-5+ years of relevant work experience (managed services, application support, application administration, Help Desk)
• Experience with JIRA (Atlassian) to manage service requests and problem incidents
• The individual should also be familiar with MS Office applications (Excel, Word, PowerPoint, Visio, and Project) with regards to documenting maintenance plans, reports, and / or procedures
• The person should be a team player, be able to work independently, be highly motivated and possess good communications skills with regards to interacting with various cross-functional team members and in writing maintenance support documents
• Excellent interpersonal skills including the ability to work with diverse personality types and understand functional and technical issues.

DESIRED QUALIFICATIONS/NON-ESSENTIAL SKILLS REQUIRED
• Team Oriented/Team Player
• Communication skills both oral and written
• Flexible Work Schedule
• Data Center Experience is desirable
• Financial Experience is a nice to have with payments focus
• Testing/Upgrade experience is desirable
• Documenting all work is a requirement

Est. Salary Range (Colorado Only): $85,000-140,000*

*Disclaimer: In accordance with Colorado’s Equal Pay for Equal Work Act, effective January 1, 2021, a good faith hourly or base salary range must be posted for all positions where the work may be performed in the state of Colorado. Therefore, this good faith salary range will only apply where this described position will be performed in the state, and should not be considered the compensation range in other locations or for other positions.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

#doubledown

Skills:

  • Database Administration
  • Oracle

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

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CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here to access our U.S. Equal Employment Opportunity and Anti-Harassment Policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA
  2. FMLA
  3. Consolidated EEO Is The Law
  4. Pay Transparency Statement Policy

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.