Production Support Analyst

Category: Software Development/ Engineering
Main location: Canada, Quebec, Montréal
Position ID: J0522-0513
Employment Type: Full Time

Position Description:

Provide timely resolution of functional and technical issues and communicate with the end users
Design and develop applications (Archer) based on technical requirements using SDLC concepts and agile methodology.
Design and develop RSA Archer data integration feed to / from other systems as required.
Design and develop modules within RSA Archer platform including: layout, workflow, reporting, notifications, questionnaires, access control, packaging, etc.
Perform analysis and provide recommendation for solution analysis, design and implementation.
Use SDLC concepts for designing, coding, testing, implementing and supporting application software that is delivered on time and within budget.
Work with project manager in planning and estimating throughout the complete development life cycle. Identify and evaluate alternatives and present the most efficient and cost effective solution.
Provide effort estimates based on the business requirements.
Work with BA strengthen the organization’s IT capabilities through development of the solution
Facilitate user acceptance testing of new modules or modifications made to existing ones in the environment.
Follow SG policies and procedures like change management, project governance and software configuration management.
Debug complex Archer configuration issues.

Profile

Knowledge of Archer On Demand Application development is a nice to have
Strong analytical and debugging skills
Knowledge of Continuous Integration/Continuous Delivery (CICD)
Desired / Plus:

Experience working with Reporting and Business Intelligence Tools such as Power BI, Microstrategy etc.
Experience using version control systems such as GIT and Subversion
Experience with JIRA
Experience with XML technologies.
Working knowledge of SQL scripting in MS SQL Server
Experience developing APIs

Competencies:

Strong use of concepts: Understands a situation or problem by putting the pieces together. It includes identifying patterns or connections between situations that are not obviously related, identifying key or underlying issues in complex situations, using creative conceptual, inductive reasoning to apply existing concepts to define innovative ideas. More intuitive than rational approach of situations or problems by first trying to find the abstract meaning of things rather than the concrete nature.
Analytical capability: Strong analytical skills, follow-up capability and problem solving ability. Able to break down complex problems into simple manageable units, develop solutions for each unit, and integrate them back into the whole. Can absorb ideas quickly and apply then pragmatically.
Adaptability: Able to adjust to new environments, work effectively in varied situations and function in changing circumstances with a minimum of confusion or loss of productivity.
Results oriented: Consistently deliver quality results.
Strong interpersonal effectiveness: Team-oriented, client-focused and open to different ideas/viewpoints. Self awareness of own behavior and work style, as well as tolerant of different needs and viewpoints. Interest in others opinions and shows consideration, concern and respect for other people feelings.
Organization: Detail-oriented and organized

Qualifications:

Experience working in a global / international IT environment, where there are a broad range of policies and procedures. Understand and follow the IT department rules, especially the Change and Release Management procedures.
Strong communication skills.

Business insight

Knowledge of Archer On Demand Application development is a nice to have
Strong analytical and debugging skills
Knowledge of Continuous Integration/Continuous Delivery (CICD)
Desired / Plus:

Experience working with Reporting and Business Intelligence Tools such as Power BI, Microstrategy etc.
Experience using version control systems such as GIT and Subversion
Experience with JIRA
Experience with XML technologies.
Working knowledge of SQL scripting in MS SQL Server
Experience developing APIs

Skills:

  • Customer Service & Support
  • Operational Risk Management

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.