Director Consulting Services - Salesforce

Category: Leadership and Management Roles
Main location: Canada, British Columbia, Victoria
Position ID: J0522-1127
Employment Type: Full Time

Position Description:

Ready to join an outstanding culture that cares about diversity and inclusion, corporate social responsibility and gives the freedom to innovate, influence decisions, and chart an exciting career?

CGI is more than just an IT company; be part of a team that supports the local community with the ability draw on global best-in-class talent. CGI is looking for a western Canada Salesforce Director, a dedicated and experienced professional to lead all aspects of the public and private sector portfolio. Benefits include a share purchase program, profit sharing, wellness credits, training and development programs, and flexible work schedules and locations. A western location is preferred but not required immediately and eventual relocation to British Columbia would be ideal.

Your future duties and responsibilities:

Industry Leading Service Delivery
• Engage with operational and executive level clients to ensure satisfaction, respond to feedback and be a senior level point-of-contact
• Coordinate all delivery activities, in partnership with executives to ensure solutions provide business value
• Champion innovation to shape, develop and/or improve CGI solutions and services for the clients’ benefit

Innovative Business Development
• Proactively identify and develop a pipeline of new opportunities by developing and maintaining strong relationships with new and existing clients, promoting CGI’s full service offerings to help clients meet their strategic and tactical goals
• Drive well crafted responses and conduct presentations for client proposals and requests by identifying and architecting CGI solutions, which may include local, national and international partnerships
• Actively participate as a member of the BC and western Canada leadership team, engaging with peers, colleagues and global partners

Growing a high performing team
• Lead a team of 15-20 industry professionals. Actively support day to day activities, supervise utilization and develop careers with priority on individual growth strategies, mentoring and coaching, supporting health and well-being and promoting cross-member engagement
• Recruit, grow, assign and develop the careers of members in line with client needs and the evolving market. Also support building of relationships with strategic alliance partners for targeted growth areas

Required qualifications to be successful in this role:

• Bring excellent decision making, analytical and contract negotiation skills, along with exceptional verbal and written communication
• Have management consulting and professional services offerings knowledge with go-to-market strategies
• Be progressive in Information Technology and leadership experience, focusing on delivering enterprise level Salesforce solutions
• Lead sophisticated technical projects with emerging technologies, including experience leading enterprise scale Salesforce projects covering: CRM Automation, Case Management / Service Management, Integrations
• Understand current Cloud environments, DevOps practices and digital services trends
• Build out innovative solutions, including architectural, risk and quality assessments based on proposed client requests and requirements
• Drive operational $1M-$10M+ / year multi-year initiatives with a focus on digital services, IT Frameworks, e.g. ITIL and / or development methodologies, e.g. Agile for application management services


• Post-secondary education – Bachelors and/or Masters Degree in computer science, technology management, management information systems, business strategy, business/commerce, or related field of study.
• Industry or Domain specific designations preferred, e.g. PMP, ITIL, SAFe, CSM, Cloud and/or CRM certifications, etc.



  • Business Development
  • IT Strategy
  • Management Consulting

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.