Junior System Administrator

Category: Project Management
Main location: Canada, Quebec, Montréal
Position ID: J0522-1230
Employment Type: Full Time

Position Description:

We are the (OCC) Operation Control Centre team which provide on-site support on a 24/7 365 day basis. We are seeking a 1st level support Jr. System Administrator. As such, you will be supervising and following-up on systems/servers, be vigilant and proactive in order to avoid/minimize any incidents. As we assign requests, you will react quickly to address and reestablish service. As needed you will advance the incident to the next level to ensure a quick resolution.

On occasion, jointly with the L2-L3 support, we expect assistance with technical problems or setting up new services. Together, you will participate in deployments, upgrades and various tests.

The successful candidate will support multiplatform environments and multi customers. We will provide you with the possibility to be introduced to new technology and tools.

Furthermore, you will work for a company with offices in more than 40 countries, with occasion to collaborate with colleagues around the world!

We offer a sophisticated, equal opportunity environment with flexible and numerous career opportunities along with excellent benefits!

Your future duties and responsibilities:

The successful candidate will support multiplatform environments and multi customers. We will provide you the possibility to be introduce to new technology and tools.

Furthermore, you will work for a company with offices in more than 40 countries, with the occasion to collaborate with colleagues around the world!

We offer a sophisticated, equal opportunity environment with flexible and numerous career opportunities along with excellent benefits!


Your future duties and responsibilities
- First Level of support by taking charge of the incident and perform investigation in less than 15 min.
- Creation of incidents when detected manually.
- Execute and log daily activities of the daily checklist/shift log.
- Perform schedule daily and weekly reboots of servers in Production and non-production environment.
- Create changes for patching and deploy automated patches as per client schedule (OS and application)
- VM server creation and modification.
- Backup support, upon notification failures, rerun job as per documentation, resolve incident or escalate to support teams.
Incident Management
- Resolution of incidents and job failures with documented procedures and coordination of recovery activities with various support team.
- Engage Incident management team and Service Delivery Managers when necessary to ensure that incidents are resolved in a timely manner.
- Document incident recovery activities by updating/closing tickets on a regular basis.
- Prepare incident reports detailing recovery actions and process improvements. Participate in Incident Review meetings when required. 
Problem Management
- Analyze incident data to proactively detect trends/problems. Coordinate with support teams to investigate/resolve problems.
- Engage the Problem Management team as required to assist with the investigation/resolution activities for more serious/complex problems. Participate and assist in problem review meetings, to help implementing proposed solutions.
Change Management
- Coordinate scheduling of maintenance activities and change requests with Client/Internal teams.
- Provide formal approval of scheduled activities within multiple ticketing systems for audit and workflow purposes.
- Execute scheduled maintenance activities, service requests and change requests as necessary/requested.
- Resolve incidents resulting from maintenance activities/change requests by working with change coordinators/clients as necessary.
- Update and close records after scheduled work has been perform and provide status updates to change coordinators.
Security
- Perform console management for centrally managed solutions of endpoints security (e.g. antivirus, antispam, encryption, etc.)
- Leverage software and hardware tools to diagnose and resolve security incidents following documented procedures.
General
- Represent Operations in meeting with Client/CGI teams.
- Suggest improvements to internal support procedures.
- Develop and maintain internal support documentation, checklists, shift logs, etc
- Prepare metrics, various reports for management monthly dashboard reports
- Monitor and maintain ticketing queues within multiple systems

Required qualifications to be successful in this role:

REQUIRED QUALIFICATIONS
Able to learn quickly, flexible, autonomous, simultaneously with many customers (various technologies), good knowledge in the following tools or platforms:

- Wintel, UNIX, Security, Network, etc.
- Work on shift 24/7 (week-end included).
- Compressed schedule 3 days a week but may change according to the needs
- Must remain in the position for a minimum of two years prior to a transfer (but possible to move within the team).
- Must obtain SECRET certification

EDUCATION AND EXPERIENCE:
- Computer Science Technology Diploma (DEC or equivalent in IT).
- Sociable, flexible and able to work as a team.
- Experience not required
- Bilingual (French end English)
#LI-LP6

Skills:

  • English
  • French
  • IBM Tivoli
  • Server - Unix
  • Server - Wintel

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.