Senior Process Change Consultant - Banking

Categorie: Business Consulting, Strategy and Digital Transformation
Hoofdlokatie: Netherlands, Noord-Holland, Amsterdam
Vacaturenummer: J0522-1944
Type dienstverband: Full Time


Do you have deep knowledge and expertise in data-driven optimization and implementation of complex business processes and process management solutions in a Banking environment? Do you want to join one of the world’s largest business consulting & IT integration firms and take a leading role implementing innovative business process management and robotic process automation solutions at large banking clients?

Your day-to-day activities
What all our customers have in common is that they need to modernize and streamline their customer services, product management, Compliance and Risk Management operations to keep up with what consumers and regulators expect and ensure their long term viability. You will work on assignments that help you develop further in line with your own skills and ambitions. The assignments take place at customer locations in the Randstad, with a focus on the Amsterdam region.

As a Senior Process Change Consultant you work with a high degree of independence and autonomy. You are an experienced process management & change consulting professional and as a member of a team of +/- 15 colleagues you make the difference in assignments for your client. The current team has a primary focus on digitalization of end-to-end customer processes and regulatory implementations across all business and IT disciplines. Examples of the most common assignments with our customers are:
• Define the functional and technical requirements and work on the implementation of
BPMS-based solutions to deliver a step-change in operational efficiency
across business critical Banking processes, eliminate bottlenecks and
reduce bottlenecks;
• Implement and leverage workflow management solutions to drive better allocation of
customer service, customer due diligence and other core banking tasks
across complex, multifunctional organizations;
• Deploy workflow management and RPA solutions to automate client outreach processes
and ensure compliance in respect of KYC regulatory and internal
• Leverage process and task mining to provide deep new insights into process bottlenecks
and identify quick wins and longer term optimization opportunities;
• Advising on the implementation of solutions to meet existing and new regulatory
requirements and internal policies e.g. strengthening data quality and
governance, streamlining credit risk authorization;
• Working in an Agile environment with mixed teams of CGI and client resources incl.
business consultants, software engineers, data architects and business
• Design training programs and training materials and deliver training and education in the
context of new Risk Management policies, procedures and / or tooling.

At CGI, the Director Banking Risk & Compliance and other colleagues will work with you to acquire and engage in consulting assignments that promote your growth in the direction of your personal interests and professional ambitions. This is one of the aspects that make working at CGI so attractive!

In addition, you will work closely with your colleagues and the Director Consulting Services - Banking, to whom you report, to ensure that you and the team continuously develop and maintain the highest level of expertise in operationalizing business process management and RPA solutions in customer service, product and risk management and compliance processes. We are working continuously to shape and strengthen our position further within the banking sector. CGI supports financial services companies with its own data experts and offerings and has strategic partnerships with the leading IT vendors around the globe. You will be actively involved in the development of new services for our clients and the professional growth of the colleagues in the team.

What you need to be successful in this role
You are a Senior Process Change Consultant with deep Banking sector experience. You have worked with business owners and Agile / DevOps teams leveraging industry leading technology solutions to drive further automation and efficiency in complex, end-to-end customer service, product, risk & regulatory processes – e.g. new client onboarding, loan application & authorization, ongoing customer due diligence, handling of customer enquiries & complaints, case management, collecting and managing risk & regulatory compliance data, and data-driven omnichannel customer journeys. You have extensive experience with implementing process orchestration and workflow management solutions across functional borders within complex banking environments. You have worked with one or more leading Business Process Management Suites commonly used within the Banking sector and you have experience with leveraging low code Robotic Process Automation tools into rapid development of end user applications. You have Lean Six Sigma certification. Experience with process & task mining would be an advantage.

You have used Cloud native tools and worked with software engineers, data scientists and business experts across several key processes of the banking sector – e.g. Credit Risk, Transaction Monitoring, Ongoing Customer Due Diligence, Fraud Prevention, Customer Service, ALM & Finance. You are capable of translating complex business needs into end-to-end business processes and communicate these clearly to different audiences incl. management and developers. You are passionate about utilizing the latest technology in cloud computing, BPMS & RPA software to deliver tangible change. You are familiar with the application of low code software tools in different domains of the Banking sector.

Further you have:
• Bachelor or Master degree in a relevant discipline;
• Lean Six Sigma certification;
• Demonstrable training & experience in relevant / leading BPMS and / or RPA and / or
Process Mining software solutions e.g. software vendor certification;
• Fluent in English; Dutch is optional;
• At least 5 years of work experience as an external consultant or in an internal advisory /
line management role at a financial institution.

Your working environment
CGI is the fifth largest independent Business Consulting, IT Integration and Managed Services companies in the world. CGI serves clients in virtually all sectors of industry, government and public services. You will work in the Banking department, part of the Financial Services sector team.

CGI brings together a deep understanding of the Financial Services sector, strong client relationships and deep local and global expertise in digitising customer journeys, building data-driven organisations, modernising the IT environment and managing Risk and Compliance.
When you join CGI, you will become part of an excellent, collegial and entrepreneurial culture that gives you the freedom to advise your clients with a high degree of independence and to steer your own career. You will be supported by colleagues in the Banking Risk & Compliance Practice and the Financial Services Sector business unit.

Our offer
We offer you a permanent contract, so that you immediately have job security. Part-time work, for example 32 or 36 hours per week, is negotiable, we are happy to offer you that flexibility. In addition, we feel it is important that everyone at CGI feels like the owner of his or her own work. Literally owner, because at CGI you get the opportunity to become a shareholder and thus share in our successes.

We also believe it's important that you stay inspired, do the things you enjoy and continue to develop. Our CGI Academy offers a wide range of relevant training courses. What else we have to offer: a place in a close-knit team of professionals where we share responsibility for the development of our clients and employees. A team with which we can exceed customer expectations and put ourselves on the map within and outside of CGI. A role in our CGI story!

Are you ready to be part of our story?
Apply now! We will contact you as soon as possible. Questions about the position? Ask them to Fernando Hagel Franco, Director Consulting Services via Fernando.hagelfranco or +31 88 56 47938.
For more information about the application procedure, please contact recruiter Chris Nikijuluw via 06-204 511 05 or

We do not cooperate with external Recruitment parties.
Acquisition in response to our vacancies is therefore not appreciated!

Build your career with us
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Wat mag je van ons verwachten:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.