• Support for Production tickets that analyze and finding solutions
• Manage assigned tickets in client Remedy System / ServiceNow tool and work with ARM Product group and STORMS Support team to replicate and fix the tickets
• Have strong business communication skills and interact with client and business end user and solve the production issues.
• Manage and facilitate triage call to find the resolution of Severity 1, Severity 2 production issues
• Ability to generate the existing spot check reports and modify the existing PLSQL scripts, Power Builder.
• Attempt to duplicate problems and define root causes, using product designs, code, or specifications.
• Once a cause is identified, plan and create a fix for the issue, depending on what caused the problem.
• Direct operations interface between CGI Onshore support and CGI product center (support, maintenance)
• Communicate work arounds for tickets where necessary and possible
• Ensure release notes are complete and identify impact to Specific Customer
• Provide support to the CGI Onsite Application Analyst for assistance with production outages
• Support the technical Infrastructure planning in support of WMS and ARM releases
• Basic Understanding and knowledge of the STORMS applications, ARM Applications suite
Required qualifications to be successful in this role:
Mandatory Skills: ORACLE PL/SQL, POWERBUILDER, KNOWLEDGE ON APPLICATION SERVER , PRODUCTION SUPPORT
- SQL/PL SQL
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.