Business Analyst

Category: Business Analysis (functional and technical)
Main location: Canada, Newfoundland and Labrador, St. John's
Position ID: J0622-1100
Employment Type: Full Time

Position Description:

Are you an experienced, passionate pioneer in requirements gathering, transformation, and technology? We are looking for a Business Analyst who is analytical, fast learner and enthusiastic about problem solving. This is a client-facing role for someone who is detail oriented and understands the importance of technology as a tool to help improve business outcomes. You know what it means to be part of a team and can manage client needs and expectations.

We offer the opportunity to work with Canada’s largest Information Technology Outsourcing and Management Consulting Company with a true global presence in a fast-paced and energetic atmosphere where your personal and professional growth is accelerated by your desire and sense of commitment. CGI’s continuous growth is a testament to the confidence clients place in them and to the dedication of their professionals. At CGI, all employees are called members because they feel a powerful sense of ownership and accountability. Members at CGI are building their own company – in 100+ offices worldwide. CGI has the global resources, expertise, stability and dedicated professionals needed to achieve results for clients – and for members; that’s why an astounding 90 percent of them are CGI shareholders. As a member of CGI’s Atlantic Business Unit Systems Integration and Consulting practice providing service to Public Sector customers, you will be joining an experienced and dynamic team of global IT professionals serving our clients across Canada and the world.

The public sector in the Atlantic provinces is re-inventing the way digital services and products are delivered to partner departments, and the citizens of the provinces they serve, and CGI is challenged with finding faster, more innovative ways of assisting the public sector in delivering on their respective mandates. Public Sector is looking to leverage newer technologies to put customized services into the hands of citizens so their interactions and engagements with government is seamless, comfortable, and successful. Public sector clients are turning to CGI to help them remodel their operations and assist in navigating through the massive digital transformational changes required to meet these ever-growing needs.

Your future duties and responsibilities:

• Work closely with stakeholders (business stakeholders, senior team members and other SMEs, product or project team, and focus groups) to understand and capture business needs, define requirements and business processes.
• Requirements lifecycle functions including requirements gathering, analysis and evaluation
• Create documentation such as but not limited to business requirements document, business process maps, jurisdictional scan, business case etc.
• Facilitation of group and one on one sessions
• Problem solving leading to root cause(s) discovery and proposing solutions
• Prioritize and manage own workload in order to deliver quality results and meet timelines.
• Be able to map the current processes of an organization, and prepare to-be processes that increase efficiency, throughput, or capability.
• Assist business clients in meeting the goals they set for a given project.
• Translate business requirements into technical solutions, outlining functional and non-functional specifications.
• Coordinate with Team for project deliverables - lead and document project status meetings.
• Work with the Solution Designers and developers and contribute to the development of project plans by participating in the scoping and estimating of proposed projects.
• Create comprehensive acceptance criteria and test steps to provide QA and business teams expected results for success in relation to product, performance, user acceptance and operational acceptance testing.
• Participate in process improvement plans, roadmap initiatives and projects, with a focus on process optimization and promoting alignment across teams.
• Adhere to client defined Agile software development lifecycle (SDLC) processes.
• Prioritize and manage own workload in order to deliver quality results and meet timelines.
• Support a positive work environment that promote service to business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

Other Responsibilities:
• Maintain a solid understanding of software testing best practices, methodologies, and terminologies
• Lead, coach and mentor other members
• 100% adherence to CGI policies (Member Commitment to the Code of Ethics and Business Conduct, Dress Code, Travel, Expenses, etc.)

Required qualifications to be successful in this role:

Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:
• Great project management, prioritization and collaboration skills
• Experience working with project managers and aligned stakeholders to deliver enablement and training in the past
• 3-5 years’ experience in a client facing role
• Experience with creating and maintaining client documentation
• Strong analytical and problem-solving skills.
• Demonstrated ability to quickly acquire extensive subject matter expertise.
• Demonstrated ability to explain technology concepts to non-technical people.
• Demonstrated ability to consistently meet deadlines on time.
• Professional client presence, influencing and active listening skills.
• Strong collaboration experience working within a team.
• Strong leadership, facilitation, presentation and change management skills.
• Demonstrable strong, dynamic written and verbal communication skills with the ability to communicate clearly with various stakeholders at all levels of seniority.
• Facilitation experience is required
• Lean Six Sigma (or other equivalent) experience and/or certification is desired
• Release management experience is an asset

Nice to Have:
• Experience in public sector and citizen engagement
• UI/UX design experience
• Service design experience
• Experience working in Release/Agile method products and projects

Soft Skills:
• Self-motivated with attention to detail and exceptional organizational skills with the ability to balance immediate and longer-term tasks and requirements
• Excellent presentation skills, ability to craft appropriate messages relative to the audience.
• Strong sense of ownership and ability to drive tasks through to completion
• Demonstrate the ability to provide information and ideas in a clear, comprehensive, concise and organized manner
• Ability to adapt to constant changes with a positive attitude. Sense of innovation, creativity, organization, autonomy and quick adaptation to various technologies.
• Excellent written and oral communication skills
• Ability to build consensus and resolve interpersonal challenges
• Ability to balance multiple deliverables and manage time effectively
• Ability to build strong relationships with clients and team members

Required Level of Education:
• Bachelor’s Degree in related field of study (business, management, human resources, instructional design, education, organizational behavior or psychology); or the equivalent combination of education, business analysis or technical certifications or training, or work experience



  • Business Analysis

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.