PAS Application Support

Category: Software Development/ Engineering
Main location: Canada, Alberta, Calgary
Position ID: J0622-1538
Employment Type: Full Time

Position Description:

CGI offers more than a job. We offer limitless opportunities to make a difference for the clients and communities we serve. Come join committed, skilled and passionate people just like you!

We support our members’ career aspirations, offering learning initiatives and provides access to our global health and wellness program. We also offer competitive salaries and benefits such as our share purchase plan, a profit sharing program, flexible schedules that guarantee a good work-life balance!

This is a superb opportunity to become a member of CGI Calgary to provide leading information technology services to our clients. We are seeking a PAS Application Support / QA that has 2-3 years production accounting experience either in a support role or in a production accounting role to join our Energy Solutions business unit. CGI is well known in the industry as a leader in the Energy field for providing custom tailored, high quality and high impact systems.

This position will work on our PAS team; the PAS product is very large, extremely complex and offers continued challenge to our Agile based Development team. As a member on the PAS Production Support team, you will be working with a team of business analysts, developers and subject matter experts supporting PAS clients, as well as performing quality assurance testing on development features and fixes. This position has very strong potential for career growth within CGI; the ideal candidate will be self-motivated and have a willingness to grow and develop their career within CGI.

Your future duties and responsibilities:

• Handle day to day support for our 40+ PAS clients, provide resolutions and raise as necessary and perform analysis of clients complex issues
• Monitor the Support Mailbox, answer incoming calls, and triage issues created through JIRAs
• Perform QA testing for new features, software fixes and prioritized JIRA’s
• Review Release notes and provide feedback to Technical writers
• Contribute to content for monthly User Group meetings
• Create and run SQL scripts for analyzing client issues and handling client databases/applications (imports, migrations, managing server space)
• Participate in development meetings with PAS team to review and assist with new development related to PAS business requirements
• Conducting internal /external demos and create /deliver training materials to clients
• Reviewing regulatory documents and documenting processes and fixes

Required qualifications to be successful in this role:

• A good knowledge of the Oil & Gas domain
• Ability to develop and execute test plans – Quality Assurance experience
• Excellent organizational, oral/written English communication skills
• Post-secondary education in a relevant field or equivalent work experience
• Eager, friendly and Client Focused
• Strong Microsoft skills


• Able to multitask effectively with a critical eye to detail
• Able to adapt quickly to changing requirements and problem solve
• Able to work successfully with minimal supervision
• Ability to learn, grow and embrace emerging technology

Nice to Have

• Experience working in end user service desk support
• Proven ability to work as part of a highly collaborative team in an agile environment
• Formal training or designation related to Business Analysis and/or Project Management
• CAPPA designation
• 2+ years working in positions requiring analysis, documentation, and client interaction
• Familiar with database query tools – creating and running SQL scripts and experienced in using the following tools: SQL Developer, SharePoint and JIRA



  • SQL
  • Jira
  • SharePoint development

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.