Production Acquisition Support Functional Analyst

Category: Business Analysis (functional and technical)
Main location: United States, District of Columbia, Washington
Position ID: J0622-2921
Employment Type: Full Time
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Position Description:

CGI Federal is seeking an experienced business analyst to join a growing and dynamic program to provide Momentum Acquisition support. This client facing role will include, but are not limited to providing hands on assistance, ongoing informal training, support for acquisitions integrations, maintaining acquisitions reference data, leveraging Momentum functionality to provide statistics, and troubleshooting/resolving issues as they occur. This is a great opportunity to expand your skillset in areas such as client management and business analysis supporting an agency-wide financial and acquisition system. You will work with an experienced team and mature client relationship to bring innovation, best practices and delivery excellence to the program.

Your future duties and responsibilities:

• Provide quality customer support for all incoming contacts (via call, chat, email or ticket) for Acquisition related issues or requests
• Perform analysis to review client issues and defects; determining and implementing innovative solution to meet client expectations
• Participate in meetings with client stakeholders to understand issues and challenges; identify recommendations
• Candidate will work on testing Acquisition related defects for software releases, resolving day to day production requests, and issue analysis and resolution
• Provide quality client support by answering questions and fostering communication
• Candidate will work closely with the Acquisition client staff, production team, and development team to translate client issues and concerns into workable solutions.
• Develop knowledge and keep up to date on new processes or procedures

Required qualifications to be successful in this role:

• Analytical and problem solving skills
• Analytical mindset and high attention to detail
• Action Oriented
• Strategic/Critical Thinking
• Strong Communication (Oral/Written)
• Functional/Data Analysis
• Teamwork Experience
• Task Ownership
• Multi-Tasking
• Momentum Acquisitions knowledge
• Focus on customer service/client satisfaction
• Ability to work within a team setting while demonstrating self-sufficiency and independence
• Results-oriented / self-motivated to succeed & evolve skills (continuous improvement)

Desired:
SQL Knowledge

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What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

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Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here to access our U.S. Equal Employment Opportunity and Anti-Harassment Policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA
  2. FMLA
  3. Consolidated EEO Is The Law
  4. Pay Transparency Statement Policy

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.