Corporate Communication & Business Communication Services (part of Digital Workspace Services technical stream) is responsible for Unified Messaging and Collaboration solutions (IM, VoIP telephony, video conferencing, etc.) CCS/BCS is a small dynamic team, managing and providing support in various technologies and implementing services to create a competitive edge for our business.
Day to Day responsibilities
•Represent as a Unified Communications and Collaboration expert with both operational and design engineering responsibilities in a diverse telecommunications infrastructure environment
•Emphasis on integration of Enterprise Voice systems (Oracle/Acme Packet) SBC/ECB/EOM with multiple voice and collaboration platforms
•Exposure to regulatory recording and archiving solutions (Verba, NICE NTR, Global Relay) a plus
•Key Focus on automation and DevOps within the Communications / Collaboration perimeter
•Work closely with both IT and business partners to design and implement solutions supporting business needs
•Within a team, design and implement critical business systems aligned with corporate strategic direction
•Ability to multi-task and manage operational and project related tasks/responsibilities
•Must be able to act autonomously and manage projects efficiently
•This role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutions
•Responsible for diagnosing and troubleshooting complex Collaboration, Enterprise voice, and Unified Communication issues
•As required, perform root cause analysis, incident management, communication with internal clients / business partners / Service team members
•Ensures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines
•The subject matter expert will provide technical mentoring to other team members and actively participate in architecture reviews/strategic development activities
•Strong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this role
•Participate/Contribute with after-hours/weekend work in rotation with all members of the team
•Enterprise Voice (Oracle/Acme Packet SBC/ECB/EOM or comparable Session Border Controllers, Scripting, Regular Expressions
•Specific familiarity with Oracle/Acme Packet SBC or comparable Session Border Control platforms
•Knowledge of Session Initiation Protocol (SIP) and/or Skinny Client Control Protocol (SCCP)
•Familiarity with architecture/design and implementation experience integrating with Microsoft cloud-based collaboration technologies (Teams)
•Knowledge of regular expressions, scripting, automation, and Agile methodologies
•Experience with Unified Communications and Collaboration technologies related to Enterprise Voice, Archiving, and External Federation Services
•Expertise and troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topology
•Trading Telephony technologies
•Experience with Cloud based collaboration tools used in the enterprise ecosystem (Teams, Zoom, BlueJeans, ON24)
•Exposure to other infrastructure areas including: Active Directory, Vmware, NAS Storage, Backup & Recovery, SQL Server, Cloud Services, etc.
•Involvement with Archiving solutions: Global Relay, NICE NTR, Verba
•Forwarding thinking of implementing Ethical Wall and Machine Learning capabilities within the collaboration ecosystem
•ITIL experience is preferred
Prior Work Experience
•Minimum 3-5 years
•Financial services business knowledge, particularly prior work experience with financial industries desired
•Bachelor’s Degree in Computer Science/Engineering or the equivalent experience
•Certification in MS technologies and IT Project Management desired
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.