Business Analyst

Category: Testing/Quality Assurance
Main location: Portugal, Lisboa, Lisboa
Position ID: J0722-0190
Employment Type: Full Time

Position Description:

Are you a creative thinker who loves to be part of technologies world and solving problems? Are you passionate about continuous improvement, pushing yourself and challenging teams to reach the next level? We are seeking Business Analysts to join our Intelligent Enterprise production Center of CGI Global Delivery Center Iberia. You will part of a delivery team and participate in a long-term program for a Service Now implementation and rollouts for several countries. In addition, you will receive knowledge in Service Now during initial onboarding and be part of Business Analyst team working with different users in France, Brazil, Portugal, Spain and Poland.

Your future duties and responsibilities:

• Support implementation of business requirements from initial proposal to final delivery
• Develop a thorough understanding of client’s requirements
• Apply industry best practices and thorough knowledge of ServiceNow to design an optimal solution supporting the business process
• Build a trusting relationship with the stakeholders and guide them to adopt the best solution
• Take ownership for the quality of the solution delivered and ensure it is tested thoroughly
• Demonstrate working solutions to stakeholders
• Prepare training materials and conduct user training as required

Required qualifications to be successful in this role:

Essential Qualifications (mandatory)
• Strong verbal and written communications skills
• Client presentation development; executive presence
• At least two years of Business Analysis experience
Preferred Qualifications (not mandatory)
• At least two years of professional experience supporting the configuration and development of IT solutions
• Supervisory experience working with a diverse internal and client teams
Preferred Qualifications (not mandatory)
• At least two years of professional experience supporting the configuration and development of IT solutions
• Supervisory experience working with a diverse internal and client teams
• Ability to produce documentation utilizing the MS Office Suite
• Practical knowledge of one or more of the following ServiceNow modules (not mandatory):
o ITSM
o HRSD
o App Engine
• Experience in test plan creation and execution, including automated test scripts
• ITIL Foundations Certification
• Experience implementing systems using the Agile/Scrum methodology
• Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
• Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards

Skills:

  • ITIL

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.