Digital Internal Communication Platform Manager

Category: Marketing
Main location: Canada, Quebec, Montreal
Alternate Location(s): Canada, Ontario, Toronto
Canada, Nova Scotia, Halifax
Canada, British Columbia, Vancouver
Canada, Saskatchewan,
Position ID: J0722-1096
Employment Type: Full Time

Position Description:

The CGI Executive and Enterprise Communications (EEC) team is transforming its approach to increase and sustain employee engagement. We aim to improve user experience while supporting business development efforts, enhancing knowledge sharing and encouraging 2- and multi-way communication and collaboration.

The EEC team is part of CGI’s Digitization journey to support the adoption of new or improved internal platforms. This position will develop functional expertise in specific platforms, such as the CGI Intranet, and identify opportunities to evolve our platform offerings This role will also collaborate with the Director to support change management and stakeholder communications.

Your future duties and responsibilities:

•Responsible for overall platform management including:
oDeveloping and providing functional expertise for identified platforms
oIdentifying strategies to evolve the platforms that drive user experience, robust usage, effective communications, and knowledge sharing
oSupporting platform users to provide a positive experience
•Collaborate with business and content owners to clearly specify functional enhancements and work with the technical team to deliver the changes.
•Identify new ways the platforms can innovate to increase user satisfaction.
•Participate in creation of strategies to promote adoption of platform enhancements and changes.
•Collaborate on communication efforts supporting the design, delivery and management of internal platforms.
•Coach communications content owners on best practices to ensure effective use and adhesion to platform governance.
•Provide input and support the design and delivery of training programs for identified platforms.

Required qualifications to be successful in this role:

Education, Experience and Certification
oBachelor’s degree
oMore than 3 years’ experience working with digital communications platforms (examples include Microsoft 365 suite, Poppulo, Media Platform, SharePoint 2019) desired
oExperience implementing digital tools in a corporate environment is beneficial
oExperience with project management and the Agile methodology is beneficial
oExperience in communication and marketing is beneficial
oExperience working in a global organization is beneficial

oTechnically curious mindset: willing and eager to quickly learn in detail how a tool works to facilitate conversations with content managers, technical enhancement teams and end users.
oHighly motivated, proactive, and comfortable working in an independent manner
oStrategic thinker and problem solver focused on promoting a positive user experience
oExcellent communication and consultative skills with internal stakeholders and platform users
oAble to advance multiple simultaneous projects and manage shifts in priorities based on business needs
oProficient in the Microsoft Office suite, including PowerPoint, Word, Excel and Outlook.
oExperience with SharePoint, MS Teams, and MS Yammer is beneficial.
oFluent in English, both oral and written, is required. Fluency in French is beneficial.


What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.