Seeking a Senior ServiceNow Developer who will assist in the technical solution and development / implementation of ServiceNow modules, including re-platforming effort of legacy applications to the ServiceNow platform. As a ServiceNow Developer, you will deliver products and services defined throughout the life cycle of the project and resolve post-production deficiencies. You will also, manage and participate in designing and developing ServiceNow Workflow, Business Rules, Dashboards, Script Includes, Notifications, Integration, Content Management System (CMS), and ITSM Modules, including Incident Events, Problem Management, Change Management, Knowledge Management Database / Known Error Database (KMDB / KEDB), Request Management, Service Catalog, Asset Management, Configuration Management Database (CMDB), Human Resources Service Management (HRSM), and other ServiceNow modules, as required.
Your future duties and responsibilities:
• Requirements elicitation, design, development, testing, training, and implementation support
• Managing the ServiceNow solution design, development, testing, and go-live support
• Transitioning legacy platforms to ServiceNow
• Understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
• Working with project resources to define sustainment governance and processes as part of operational transition
• Providing insight and expertise into the ServiceNow platform capabilities and roadmap
• Working with technical subject-matter experts (SMEs) to identify and refine data requirements
• Working closely with the ServiceNow technical team to convert requirements into design and migration steps
• Working with customer SMEs and senior leadership to ensure systems requirements are met
• Providing customer demonstrations and presentations (virtual or in-person) of custom-built ServiceNow applications
• Communicating with technical and non-technical customers by answering questions related to ServiceNow Platform
• Updating and modifying scripts, when necessary
Required qualifications to be successful in this role:
• 5+ Years of experience performing ServiceNow analysis, architecture, and application development or a similar responsibility
• 5+ Years of hands-on experience with ServiceNow components, such as Change Management, Service Catalog, Incident Management, Problem Management, Asset Management, Release Management, CMDB, Knowledge Management, Self-Service Portal, etc.
• 9+ Years of experience performing change management
• Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production
• Excellent knowledge of ServiceNow best practices and ongoing knowledge of the latest ServiceNow features
• Knowledge of Web 2.0 technologies, such as Java scripting, XML, HTML, Ajax, CSS, JSON, Perl, Apache Jelly, jQuery, AngularJS, etc.
• Experience with building custom applications in ServiceNow by defining data tables and user interface based on business logic
• Experience in customer application development and integration on ServiceNow platform, including UI development with web technologies, such as DOM and HTML
• Experience with relational databases, such as MySQL and Oracle
• Intermediate to senior-level experience in CMS, Service Catalog, Service Portal, and widget customization
• Experience with technical writing for requirements, design, testing, training, and project management documents
• ITIL v3 Foundation
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist
As a Federal Contractor, all members of CGI Federal, regardless of role or work location are required to be fully vaccinated effective January 18th 2022 under the current policy, and be willing to provide proof of status, with the exception of those with approved medical or religious accommodations
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What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
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CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
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