Customer Service Advisor

Category: Administration
Main location: Canada, Quebec, Montréal
Position ID: J0822-0135
Employment Type: Full Time

Position Description:

Located in Montreal, CGI’s Payroll Services Center (PSC) offers all-in-one cloud-based solutions that simplify payroll and human capital. Together with your team members, you will contribute to the success of local businesses! We are proud to have rewarding relationships with our clients; whose satisfaction rate is very high.Ready to have a meaningful impact? This job is as reliable as you are!

We are ready for you:
• Never stop learning: we offer a complete, ongoing and paid training on Canadian payroll;
• Never stop growing: Career Opportunities supported by a professional development plan;
• Build true partnerships with your teammates, managers and clients.
• Enjoy our work environment recognized as one of the best in the country (Great Place to Work certified);
• As CGI members you will have access to our Share Purchase Plan and will be part of our Profit Participation Plan as of your first day with us;
• We care about our members: Employee Assistance Program, Health and wellness program, Comprehensive Insurance coverage financial assistance for your job-related studies;
• Work-life balance: a flexible weekday schedule.

You must attend a five-week full-time paid training for this position

Your future duties and responsibilities:

This role is all about helping people and making a positive impact. You deliver the personal touch between the company and clients and act as a trusted advisor. On a typical day, you will:
• Provide telephone support to clients regarding the use of a payroll application and its complementary modules;
• Guide clients on the current payroll legislative rules and regulations;
• Ensure follow-up and resolution of clients’ cases according to service level agreements;
• Participate in knowledge sharing with your teammates;
• Identify and document the problems encountered to improve your training.

Required qualifications to be successful in this role:

You will use our payroll solutions to support our clientele online or by phone to be able to respond to their needs in both languages, French and English.
• High school diploma ;
• Minimum of 2 years’ experience in customer service in a call center environment ;
• Customer service oriented and shown problem-solving skills;
• Good knowledge of Microsoft Office tools (Word, Excel, PowerPoint) and of Internet navigation;
• Knowledge of payroll system (Nethris application or EmployeurD [Asset]);
• Ahuntsic College, Comprendre les principes de la paie, training or Canadian Payroll Association (CPA) PCP Certification (Asset).


What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.