ASH Service Desk Analyst (C)

Category: Service Desk / End User Services
Main location: United Kingdom, England - South West, Corsham
Position ID: J0822-0290
Employment Type: Full Time
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Position Description:

This position is to support Microsoft to provide infrastructure services for an ASH (Azure Stack Hub) Secret private cloud offering.  

We are looking for a technical member who can work in a joint MS/CGI team, support the ASH provision and enhance the offering in response to service requests and to help resolve incidents. Also to ensure compliance with MS and MOD security and technical operational processes.

The role is primarily based at MOD Corsham, although some other travel may be required.

Key Duties

Supporting the MS team with technical advice and improvements

Working with the Service Desk and Support analysts to resolve incidents (especially non routine)
Supporting MS with integration and development activities

(One role) to focus on execution and implementation of ITIL Support processes and tooling
(One role) to focus on detailed technical incident and problem resolution

Required Competencies

Experienced in MS Server and System Centre Products
Experienced in AD / ADFS
Problem Solving and Quick Learner

SC Clearance Single Nationality
(EITHER) System Centre ITIL
(OR) Provisioning and Infrastructure Automation

Desired Competencies

MS Azure (Stack Hub or Public Cloud)
Certificate Management
Remedy / OSM

Skills:

  • Active Directory
  • Server Management
  • Azure Functions
  • Remedy

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.