Collections Representative

Category: Administration
Main location: United States, Alabama, Troy
Position ID: J0822-1424
Employment Type: Full Time

Position Description:

The ideal CGI member possesses the following qualities:

• Communication skills -verbal and written. Able to interact professionally with clients directly.

• Flexibility - to work on the client's priority (technology, role, project, hours, location, etc). Client-focused and service-oriented.

• Solution finder rather than issue identifier - positive "can-do" attitude, with-roll-up-the-sleeves mentality to make it happen.

• Creative - thinking outside the box, connected to best practices, idea person, and passionate about it. Positive attitude.

• Dedicated to quality -Doing the right thing vs. doing things right.

• Entrepreneurial - act as if it is his/her own company.

Required qualifications to be successful in this role
Zero Tolerance Attendance Policy during training

• Learn independently

• Initiative to solve problems

• Ability to engage others in conversation

• Ability to actively listen and respond in a positive, empathetic manner

• Ability to handle irate customers

• Operating the telephone and listening to understand what is being said

• Navigating and understanding multiple computer screens

• Multitasking (listening to customers, obtaining information, understanding the problem, querying the customer and knowledge databases, and entering information in the appropriate fields)

• Learning and retaining large amounts of information

• Developing self and improving job-related skills

• Experience in a repetitive, high volume, structured outbound call center environment

• Striving to close the transaction every time

• Ability to influence others

Your future duties and responsibilities:

Responsible for day to day collection activities including contacting past due customers to secure payments, providing excellent customer service, and other activities as identified by the Collections. In addition to collections activities, the collector will be required to adhere to productivity and delinquency standards set by the management team.

Hours for this position are: Monday-Friday 10:00 – 7:00 p.m.

Required qualifications to be successful in this role:

Must be eligible for rehire, if previously employed
Must successfully pass a CGI Background Check
Must possess high school diploma or GED

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here to access our U.S. Equal Employment Opportunity and Anti-Harassment Policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA
  2. FMLA
  3. Consolidated EEO Is The Law
  4. Pay Transparency Statement Policy

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.