Production Application Support

Category: Service Desk / End User Services
Main location: United States, Louisiana, Lafayette
Position ID: J0822-1968
Employment Type: Full Time

Position Description:

The CGI Managed Advantage Services Program delivers and supports a proprietary Government ERP software suite for 20+ clients today and is expanding rapidly. Candidate will work directly with multiple clients in this large-scale, globally supported outsourcing and premium maintenance program. Challenging and dynamic role with high levels of involvement with clients, other CGI organizations, and team members supporting interesting, complex, and often critical client needs.

The Managed Services Technical Operations Consultant will work on the Transition Operations team working in a programmer capacity to build out new functionality and streamline operations. The Transition Operations Team gathers a client’s business needs to design and implement robust, efficient, and repeatable processes to be run by the Operations team. This role can be located within proximity of any U.S. CG location.

This role will interface with clients who are transitioning or upgrading to managed IT service offerings on CGI Advantage; specifically with regard to Operations processes in support of a Containerized platform. The Technical Operations Consultant will have an opportunity to provide value, innovation, and creativity to the group by leveraging his/her skills and experience to provide outstanding customer support.

• Limited - to no travel required.
• Member will be in a weekend rotation on-call roughly every other month; member will need to support Operations activities during those weekends.

Your future duties and responsibilities:

• Design and implement new processes and tools or identify and implement efficiencies and improvements in existing methods with an emphasis on the Rancher/Kubernetes platform that Advantage v4 is built upon.
• Develop automated, stable, repeatable cycle events and schedules that meet the clients’ processing and SLA requirements. Evolve legacy Advantage 3 processes to align with the Advantage 4 platform
• Work across multiple teams and with clients directly to implement standards and configurations pertaining to Operations setup and processing.
• Create accurate, detailed documentation and procedures about clients’ operations for use by the Operations team.
• Partner with the Applications Team to maintain and support Configuration Management processes and establish standard expectations for patch deliveries.
• Mentor Operations members on new processes and procedures as projects approach Go-Live status.
• Member will be in a weekend rotation on-call roughly every other month; member will need to support Operations activities during those weekends.

Required qualifications to be successful in this role:

• 1-3 years’ experience with Containers, Kubernetes/docker, or Rancher platform
• Proficient scripting abilities in multiple languages (Linux shell scripting, Python, Perl, and Go languages)
• Experience with Oracle and/or SQL Server databases and SQL DDL/DML writing.
• Experience automating IT processes (CA Autosys or similar job management tool for scheduling, monitoring, and reporting software experience is a plus)
• Experience with DevOps tools and techniques (e.g. Jira, BitBucket, etc.) is a plus
• Excellent organizational skills
• Must be able to effectively juggle and prioritize multiple, often competing and changing, workloads
• Ability to work independently in a self-directed manner and collaboratively as a team lead or member

1-3 years of experience with each of the following:
• Linux environment and shell scripting (ksh, csh, etc)
• Scripting (Python, Perl, Go)
• Oracle or MS SQL Server DDL/DML writing

1-3 years of experience with each of the following:
• Microsoft Office Suite familiarity
• Scheduling tools (Autosys, Ansible, JobScheduler)
• Azure environment familiarity/experience
• XML, YAML, JSON

Desired Qualifications/Non-Essential Skills Required
Candidate must be a self-starter, have strong attention to detail, and be able to perform with minimal supervision while working in a diverse team environment. The successful applicant will be a well-rounded individual with excellent analytical skills, enthusiasm for taking ownership, a strong commitment to quality, and the ability to work closely and communicate effectively with technical, functional, management, and client members.

Bachelor’s Degree preferred

#DICE
#LC-MC10

Skills:

  • Kubernetes
  • Linux
  • Oracle SQL Server
  • Shell Script

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here to access our U.S. Equal Employment Opportunity and Anti-Harassment Policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA
  2. FMLA
  3. Consolidated EEO Is The Law
  4. Pay Transparency Statement Policy

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.