ITSM Remedy Software Systems Analyst(s)

Category: Software Development/ Engineering
Main location: Canada, Ontario, Ottawa
Position ID: J0922-2974
Employment Type: Full Time

Position Description:

Security Clearance Level Requirement: Secret
Secret - must reside in Canada for 10+ years
Remote Work is Accepted
BMC Program

We are seeking Intermediate and Senior candidates for a future opening.

CGI, one of the largest IT and business consulting services firms globally, is at the forefront of transforming digital experiences. Through practical and strategic innovations, we are helping drive value and greater efficiencies into commercial and government organizations around the world. We are growing our team and are looking to establish a center of excellence to deliver the best in class service to our many different clients.

Your future duties and responsibilities:

Typical tasks and activities associated with role include, but are not limited to, the following:

• Implement applications to support projects, departments, organizations or corporate services;
• Translate business requirements into systems design and technical specifications;
• Analyze and recommend alternatives and options for technical solutions;
• Analyze business requirements, perform feasibility studies, provide costing estimates for options analysis, map interdependencies, and produce the required functional and technical specifications or process re-engineering recommendations;
• Provide system expertise to both functional and technical teams to ensure effective integration of solutions across the application(s); and
• Provide application support to end-users by troubleshooting and correcting issues, providing training, and reporting to management.

Required qualifications to be successful in this role:

ITSM Remedy Software Installation
ITSM Remedy Module Configuration
Smart IT
Smart Reporting


  • BMC Analytics
  • Remedy
  • System Analyst (ITSM)

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.