Functional Analyst

Category: Business Analysis (functional and technical)
Main location: Canada, Nova Scotia, Halifax
Position ID: J0922-3204
Employment Type: Full Time

Position Description:

Are you an experienced, passionate pioneer in requirements gathering, transformation, and technology? We are looking for a Business or Functional Analyst who is analytical, a fast learner and enthusiastic about problem solving. This is a client-facing role for someone who is detail oriented and understands the importance of technology as a tool to help improve business outcomes. You know what it means to be part of a team and can manage client needs and expectations.
We offer the opportunity to work with Canada’s largest Information Technology Outsourcing and Management Consulting Company with a true global presence in a fast-paced and energetic atmosphere where your personal and professional growth is accelerated by your desire and sense of commitment. CGI’s continuous growth is a testament to the confidence clients place in them and to the dedication of their professionals. At CGI, all employees are called members because they feel a powerful sense of ownership and accountability. Members at CGI are building their own company – in 100+ offices worldwide. CGI has the global resources, expertise, stability and dedicated professionals needed to achieve results for clients – and for members; that’s why an astounding 90 percent of them are CGI shareholders. As a member of CGI’s Atlantic Business Unit (ABU), Systems Integration and Consulting (SI&C) practice, providing service to Public Sector customers, you will be joining an experienced and dynamic team of global IT professionals serving our clients across Canada and the world.
Case and Grant Management are functions used by many departments in the public sector. Supporting and enhancing the custom applications that enable good Case and Grant Management tracking and processes requires team members who understand the types of cases that Public Sector would be managing. Some examples would be to help with Social and Employment programs; Citizen Customer Service; or Immigration Programs; If you are a person who has experience in working as an analyst on Public Sector Case or Grant Management, you would be our ideal candidate.
Working as part of a collaborative team, which is led by a Project Manager, and includes other Functional, or Business Analyst(s), Developer(s), and Solution Architect(s), the successful Functional Analyst will work with limited to moderate supervision to understand the business needs, and the limits of the current service to help design solutions, enhancements and processes that will increase efficiency, automate processes, meet legislative requirements, add value, and solve the business problem.
The successful candidate will:
• Be familiar with Case and/or Grant Management processes.
• Conduct and facilitate workshops with business users to gather requirements, and outline system capabilities involving business stakeholders with limited technical expertise.
• Provide estimates for their own work assignments.
• Work closely with the business Subject Matter Experts (SMEs) to define and document functional designs and configuration specifications.
• Be responsible for designing and testing moderately complex components of the Case and/or Grant Management solution.
• Prepare and execute test plans to ensure the system works as designed.
• Support User Acceptance Testing to ensure the system meets the business requirements.
• Contribute to defining user guides and end user training materials.
• Contribute to implementation planning and the cutover to production.
• Has significant experience with system delivery life cycle methodologies.
• Lead, coach and mentor other team members
• 100% adherence to CGI policies (Member Commitment to the Code of Ethics and Business Conduct, Dress Code, Travel, Expenses, etc.)
• Strong communication and consulting skills.
• Ability to build consensus and resolve interpersonal challenges.
• Ability to balance multiple deliverables and manage time effectively.
Other expertise:
• Will be able to design modern and innovative digital applications.
• Will have experience and understanding of relational databases.
• Demonstrated ability to quickly acquire extensive subject matter expertise.
• Professional client presence, influencing and active listening skills.
• Strong leadership, facilitation, presentation and change management skills.
• Demonstrable strong, dynamic written and verbal communication skills with the ability to communicate clearly with various stakeholders at all levels of seniority.
• Lean Six Sigma (or other equivalent) experience and/or certification would be an asset
Experience/Education Required:
• Bachelor’s Degree in related field of study (computer science, business, management, instructional design); or the equivalent combination of education, business analysis or technical certifications or training, or work experience (if you are relying on equivalencies, please demonstrate in your application).
• 3+ years of experience Case or Grant Management experience
• 3+ years working as a Functional (or System or Business) analyst, designing software applications and detailing specifications for both business and technical audiences.
Other Desirable Skills
• Experience using tools, such as Visio, Excel, Word, PowerPoint, Jira are an asset.
• Experience in Digital Service design is an asset.
• Experience in Release and/or Agile methodologies an asset.
• 3+ years of experience in a Public Sector organization is an asset



  • Business Analysis
  • Functional Architecture
  • Functional specification

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.