Business Analyst

Category: Business Analysis (functional and technical)
Main location: Canada, Nova Scotia, Halifax
Position ID: J0922-3205
Employment Type: Full Time

Position Description:

Business Analyst

Are you an experienced, passionate pioneer in requirements gathering, transformation, and technology? We are looking for a Business Analyst who is analytical, fast learner and enthusiastic about problem solving. This is a client-facing role for someone who is detail oriented and understands the importance of technology as a tool to help improve business outcomes. You know what it means to be part of a team and can manage client needs and expectations.

We offer the opportunity to work with Canada’s largest Information Technology Outsourcing and Management Consulting Company with a true global presence in a fast-paced and energetic atmosphere where your personal and professional growth is accelerated by your desire and sense of commitment. CGI’s continuous growth is a testament to the confidence clients place in them and to the dedication of their professionals. At CGI, all employees are called members because they feel a powerful sense of ownership and accountability. Members at CGI are building their own company – in 100+ offices worldwide. CGI has the global resources, expertise, stability and dedicated professionals needed to achieve results for clients – and for members; that’s why an astounding 90 percent of them are CGI shareholders. As a member of CGI’s Atlantic Business Unit Systems Integration and Consulting practice providing service to Public Sector customers, you will be joining an experienced and dynamic team of global IT professionals serving our clients across Canada and the world.

The public sector in the Atlantic provinces is re-inventing the way digital services and products are delivered to partner departments, and the citizens of the provinces they serve, and CGI is challenged with finding faster, more innovative ways of assisting the public sector in delivering on their respective mandates. Public Sector is looking to leverage newer technologies to put customized services into the hands of citizens so their interactions and engagements with government is seamless, comfortable, and successful. Public sector clients are turning to CGI to help them remodel their operations and assist in navigating through the massive digital transformational changes required to meet these ever-growing needs.

As a Business Analyst, your future duties and responsibilities:
• Work closely with stakeholders (business stakeholders, senior team members and other SMEs, product or project team, and focus groups) to understand and capture business needs, define, analyze and evaluate requirements and business processes.
• Create documentation such as but not limited to business requirements document, business process maps, jurisdictional scans, and business cases
• Facilitation of groups and one on one sessions
• Problem solving leading to root cause(s) discovery and proposing solutions
• Prioritize and manage own workload in order to deliver quality results and meet timelines.
• Be able to map the current processes of an organization, and prepare to-be processes that increase efficiency, throughput, or capability.
• Translate business requirements into technical solutions, outlining functional and non-functional specifications.
• Work with Solution Designers and developers and contribute to the development of project plans by participating in the scoping and estimating of proposed projects.
• Create comprehensive acceptance criteria and test steps to provide QA and business teams expected results for success in relation to product, performance, user acceptance and operational acceptance testing.
• Participate in process improvement plans, roadmap initiatives and projects, with a focus on process optimization and promoting alignment across teams.
• Prioritize and manage own workload in order to deliver quality results and meet timelines.
• Support a positive work environment that promote service to business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Lead, coach and mentor other members
• 100% adherence to CGI policies (Member Commitment to the Code of Ethics and Business Conduct, Dress Code, Travel, Expenses, etc.)

Required qualifications to be successful in this role
Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Great project management, prioritization and collaboration skills
• 3-5 years’ experience in a client facing role
• 3-5 years’ experience in the public sector
• Strong analytical and problem-solving skills
• Able to build consensus and resolve interpersonal challenges
• Demonstrated ability to explain technology concepts to non-technical people.
• Demonstrated ability to consistently meet deadlines on time and able to balance multiple deliverables at once
• Professional client presence, influencing and active listening skills.
• Ability to build strong relationships with clients and team members
• Strong leadership, facilitation, presentation and change management skills.
• Demonstrable strong, dynamic written and verbal communication skills with the ability to communicate clearly with various stakeholders at all levels of seniority.
• Excellent presentation skills, ability to craft appropriate messages relative to the audience.
• Strong sense of ownership and ability to drive tasks through to completion
• Demonstrate the ability to provide information and ideas in a clear, comprehensive, concise and organized manner
• Ability to adapt to constant changes with a positive attitude. Sense of innovation, creativity, organization, autonomy and quick adaptation to various technologies.


Some nice to have skills or expertise:
• UI/UX design experience
• Service design experience
• Experience working in Release/Agile method products and projects
• Adhere to client defined Agile software development lifecycle (SDLC) processes.
• Experience in the Healthcare sector
• Lean Six Sigma (or other equivalent) experience and/or certification
• Release management experience

Required Level of Education:
• Bachelor’s Degree in related field of study (business, management, human resources, instructional design, education, organizational behavior or psychology); or the equivalent combination of education, business analysis or technical certifications or training, or work experience

#LI-NB5

Skills:

  • Business Analysis
  • Business Process Analysis

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.