ITSM/BMC Business Analyst

ITSM/BMC Business Analyst

Category: Business Analysis (functional and technical)
City: Ottawa, Ontario, Canada
Position ID: J1021-2647
Employment Type: Full Time

Position Description:

Join us and put your career into high-gear!
Must have a secret security clearance
ITSM Experience is Essential, BMC Remedy Experience is preferred

Your future duties and responsibilities:

•Demonstrate analysis skills as a solution provider in gathering and writing requirements:
•Apply analytical abilities and specialized expertise to synthesize information and design solutions that leverage and extend business applications and services
•Apply creative and critical thinking and diagnostic ability to gather client's functional and non-functional requirements and business rules using various elicitation and facilitation techniques. Consider multiple options, analyze alternatives, and select the one that best supports the business need and technical reality
•Play a prominent role in working with subject matter experts and end-users to understand business and operational data needs
•Apply a variety of data and process modeling techniques to describe business information requirements
•Lead informative well organized presentations and facilitate sessions to review requirements and identify gaps; ability to bring others to agreement around a set of ideas to achieve the goal or bring about beneficial resolution
•Deliver clear, complete and usable documentation that the client can validate to support the sign-off process and is useable for the technical project members to deliver the solution
•Conduct planning and change management activities:
•Coordinate, plan and manage project-level deliverables by determining the best approach to use for gathering, validating and prioritizing requirements based on the nature of the project, risks and complexity
•Identify and resolve any issues created by changing requirements
•Execute requirements management activities while remaining flexible to changing requirements and project deadlines
•Promote business analytics best practices

Required qualifications to be successful in this role:

•Minimum 10 years of relevant experience in a similar role;
•Post secondary education or equivalent experience;
•Experience in creating and maintaining project documentation, including business requirements documents, user stories and use cases;
•Experience in identifying, documenting, and validating reporting requirements, process and data flows.

Skills
•Excellent investigative and analytical skills
•Strong interpersonal and listening skills
•Strong problem solving skills
•Ability to adapt quickly, to multi-task and to work under tight deadlines
•Strong relationship management skills, including facilitating group sessions
•Ability to communicate orally and in written form with both business and technical audiences
•Ability to present complex or conflicting situations/issues to stakeholders
•Experience working on IT projects and in a team environment
•Solid understanding and experience with business analytics development methodologies and technologies

ASSETS
•BA Certification such as Certified Business Analysis Professional™ (CBAP®);
•Experience working in complex project environments: multiple stakeholders, multiple project streams, competing priorities

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.