Authentication & PAM Analyst

Authentication & PAM Analyst

Category: Cyber Security
City: Hull, Quebec, Canada
Position ID: J1121-3560
Employment Type: Full Time

Position Description:

Work Location: Gatineau, QC (85 Bellehumeur Ave)
Remote: Yes during COVID, Hybrid afterwards
Relocation: No
Hours per Day: 8 hours / on call rotation

Clearance: Eligible for Enhanced / Secret Clearance

We currently have an exciting opportunity to join the Cyber Security team as an Authentication & Privileged Access Management (PAM) Analyst
Our employees work in a dynamic, fast-paced environment where they work closely with our internal and external clients. We are on the cutting edge of technology, exploring exciting areas of our clients and our business while keeping up the standard of being leaders in the industry.

The Authentication & Privileged Access Management (PAM) Analyst is an IT Cyber Security professional responsible for client’s customer services, in accordance with contract requirements. There is a focus on quality of service, client and end user satisfaction. The successful candidate for this position enjoys working in a dynamic fast-paced collaborative team environment.

Your future duties and responsibilities:

Responsibilities are mostly related to (but not limited to), Two-Factor Authentication & CyberArk password vault.
•Assist in administrating the team’s centralized Outlook mailbox & ticketing queues
•Manage accounts in various authentication consoles
•Administration and distribution of tokens (hardware and software) for MSS clients
•Answer client inquiries
•Complete incident and service requests within established Service Level Agreements (SLAs)
•Integrate new accounts in existing safes for the password vaults
•Produce different types of reports, including SOX and audit reports
•Create and update various documents including Standard Operating Procedures (SOPs)
•Must be available to work on rotation to cover various shifts between the hours of 06:00 to 18:00 Monday to Friday
•The candidate will also rotate through an on-call schedule for after-hours support for evenings, overnights and weekends.

Required qualifications to be successful in this role:

•Innovative, open-minded, good judgment, analytical and decision-making skills;
•Sense of priorities and organization;
•Autonomy, initiative, and team spirit;
•Customer relations skills
•Team player willing to share knowledge and learn from others
•Minimal supervision, work autonomously, take ownership
•Good time-management and organizational skills
•Ability to deal with aggressive timelines and the associated pressure.
•Must be fluent, orally and written, in both official languages (French and English)
•Ability to write clear and concise technical documentation in English.
Desired Qualifications
•Previous experience in IT (Information Technology) and an interest in IT Security would be an asset.
•Post-secondary educational program in IT Security or Computer related field from a recognized community college or university would be considered an asset
•Experience with ticketing tools, including Remedy would be considered an asset
•Strong organizational skills with an eye for detail and ability to multitask
•Ability to obtain a Government of Canada security clearance of Level 1 (Enhanced Reliability Clearance - ERC)
•The position is located at our Gatineau office

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.