Your future duties and responsibilities:
ITSM, ITOM, SecOps modules of ServiceNow (including Service Portal, Incident, Problem, Change, Request, Event Management, CMDB, Asset Management, etc.)
Creating and modifying workflows using Flow Designer and Workflow editor
Working on integration of other tools with ServiceNow using APIs, REST, SOAP, workflows, OOTB integrations, etc
Deep knowledge of ServiceNow best practices and demonstrated understanding of ITIL processes, operations and procedures.
Troubleshooting production and test issues; performing root cause analysis, recommending corrective action and performing resolution efforts
Assuring quality, security and compliance requirements are met for supported area.
Adapting to change quickly and adjusting work accordingly in a positive manner.
Being flexible and thriving in an evolving environment.
Required qualifications to be successful in this role:
You have a Bachelor's degree in a technical field such as Computer Science, Computer Engineering or related field required.
You have 3 - 5 years of demonstrated hands-on experience in ServiceNow Development
You have hands-on experience in the demand management module of ServiceNow.
You have hands on experience in designing, developing and successful deployment of large scale projects from end-to-end.
You are a ServiceNow Certified Application Developer
You are a ServiceNow Certified System Administrator or Certified Implementation Specialist (ITSM, Service Mapping, Discovery, Event Management or Software Asset Management)
You have ITIL Foundation certification or training
You have experience with Agile and Waterfall in a large organization
You are keen at problem-solving, excellent at communicating (both written and oral) and have strong interpersonal skills
You have experience working in a team-oriented, collaborative environment.
You are proactive and take initiative to make decisions, identify and recommend improvements when required
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.