Systems Engineer- Messaging

Systems Engineer- Messaging

Catégorie : Infrastructure/nuage (cloud)
Ville : Bangalore, Karnataka, India
No de poste : J1119-1008
Type d’emploi : Temps plein

Description du poste :

Responsible for the administration of all server farms. Provide High level of technical advice on Server Administration and management.

Fonctions et responsabilités :

This position will be responsible for providing day to day Messaging support for multiple customers by exercising proven Operating System and infrastructure experience in the enterprise space applying process; procedures; Standards; guidelines and best practices.

• Intermediate Exchange Server Support

• This position will be responsible for providing Messaging Exchange server; Mobility[BYOD; MDM; BES] and Lync 2013 server support for CGI by exercising proven Exchange server support and migration experience in the enterprise space by applying process; procedures; standards; guidelines and best practices.

• Hands on expertise on multiple Exchange technologies (i.e. 2007; 2010; 2013); Blackberry Enterprise Server (BES10&BES12) and SharePoint.

• Administration on Exchange 2010/2013 Technology.

• Supporting Exchange 2007; 2010; 2013 at the server level

• Supporting Lync at the server level

• Supporting Mobility[BYOD; MDM; BES5&BES12] at the server level

• Maintain system and service availability as per the Service Level Agreement (SLA);

• Perform system tuning activities where appropriate;

• Coordinate activities for projects between other teams;

• Provide on-call support as scheduled;

• Complete service requests where necessary;

• Respond to incident tickets and provide updates in a timely manner.

• Escalate where necessary;

• Coordinate and implement change records as required;

• Work on ticketing tools such as Remedy and ITSM.

• Working on Change management;

• Incident Management and Problem Management.

• Hands on Experience with Microsoft Exchange2010/ 2013 and O365? Hands on Experience with any of the MDM Technology product ( BES10/12; McAfee EMM; Airwatch)

Qualités requises pour réussir dans ce rôle :

Primary Skill: LYNC 2013; EXCHANGE; MOBILITY; BLACKBERRY
Secondary Skill: Office 365
Experiences:

• Hands on Experience with Microsoft Exchange2010/ 2013 and O365?

• Hands on Experience with any of the MDM Technology product ( BES10/12; McAfee EMM; Airwatch).

• Demonstrated experience (minimum 3 years of experience) in maintaining and supporting Exchange at the server level in an enterprise environment.

• Demonstrated experience (minimum 2 years of experience) in maintaining and supporting Blackberry Enterprise Server (BES5; BES10).

• Mobile Device Management (BYOD; Air watch; EMM) at the server level in an enterprise environment.

• Demonstrated experience (minimum 2 years of experience) in maintaining and supporting Lync in an enterprise environment

• Demonstrated experience in ITIL best practices methodologies.

• Requirements to perform function

• Excellent facilitation and communication skills- verbal and written;

• Ability to work in a team

• Must be able to work effectively with multiple teams; multiple projects at once

• Must thrive in a fast-paced; time compressed; and dynamic environment

• Solid skills and discipline for Change Management practices and processes? Windows 2012; Windows 2008

• Microsoft Exchange 2003; 2007; 2010 and 2013.

• PowerShell and other scripting toolsSoft Skills:

• Excellent facilitation and communication skills verbal and written;

• Ability to work in a team and Education Level and Certifications:

• Computer Science degree or technical diploma with relevant Experience;

• Minimum 5 years of IT experience

• With minimum 3 years of working in the capacity of Exchange administrator;

• Job Requirements: Canada Business hours support

Certification Required: Any ITIL or equivalent

Compétences :

  • Exchange Server

Ce que vous pouvez attendre de nous :

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