Client Engagement Director

Client Engagement Director

Catégorie : Rôles de leadership et de gestion
Ville : San Antonio, Texas, United States
No de poste : J0819-1166
Type d’emploi : Temps plein
jobimage

Rencontrez nos professionnels

CGI : un employeur de choix


Description du poste :

CGI is seeking an Engagement Director with service delivery, industry, technical, and project management experience to cover a book of business within the Financial Services & Insurance portfolio. The primary focus of this role, working under the supervision of the Financial Services Account Manager, will be to work with existing clients and operational teams on strategic accounts to ensure implementation and operational services are meeting established SLO, SLA and KPI’s. The role will include oversight of project teams, financial responsibilities, as well as staffing and client relationship development. Location requirements are to be on client site.

The position will join the Austin/San Antonio metro team which is continuing to grow rapidly and expand its client base. The candidate will lead a team of professionals with skill sets ranging from administrative to senior technical experts. Opportunities for this prospective member are vast if the candidate is ambitious and values the relationship of our clients and our members.

Fonctions et responsabilités :

- Act as single POC for strategic clients; managing day to day relationships, providing insight into CGI offerings, new technology opportunities, communicate regularly with C Level executives, participate in client meetings and be available as needed – this may include non-business hour and weekend work.

- Ability to manage escalations, outages, significant issues/concerns while working closely with internal members engineers and providing consistent communications to clients.

- Ability to work independently, be a forward-thinking individual. Experience in managing SLO, SLA and KPI’s and establishing rapport with a diverse work group.

- Excellent written and communication skills are critical to the successful candidate including prior experience in writing contract documentation and change requests.

- Familiarity in the areas of financial services, process automation, ITIL and Agile frameworks, and digital transformation will be value-add skills for the top candidate.

- Ability to work closely with the PMO on existing and future projects; resource and budget planning, project health check report generation and be accountable for timely delivery and overall success.

Qualités requises pour réussir dans ce rôle :

- Must have account and/or client management experience.

- Knowledge and ability to contribute to the publication of internal and external documents as Operational Frameworks, SLA metrics, billing reports, SOW's, Incident Reviews, P&L reports and change requests.

- Candidate to be extremely detail oriented especially with respect to budgetary issues and forecasting. Member must have prior P&L acumen and understand how to manage budget over/under run, timekeeping reports, change requests and additional (add-on) statements of work.

- Experience in working with business partners to contribute and receive Executive Steering Committees, Metric Reviews, Change Administration Board meetings, audits, and client communications.

- If required, work with staff to manage/oversee any yellow/red accounts, generate corrective action plans and bring account(s) back to green as aggressively as possible.


Desired Qualifications:

- Mentor to team members

- Outcomes-based focus

- Emotional intelligence

- Action oriented

*LI-TM1

Compétences :

  • Relation client
  • Gestion de la livraison
  • Gestion de projet

Ce que vous pouvez attendre de nous :

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA
  2. FMLA
  3. Consolidated EEO Is The Law

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.