Multilingual Service Desk Analyst (Mandarin)

Multilingual Service Desk Analyst (Mandarin)

Catégorie : Centre d’assistance/services aux utilisateurs
Ville : Taguig, Metropolitan Manila, Philippines
No de poste : J0220-0064
Type d’emploi : Temps plein

Description du poste :

Technical Level 1 Support – Mandarin Speaking
Location: One World Square, McKinley Hill, Taguig city

The main responsibility of the Service Desk Analyst involves taking in Level 1 inquiries and providing Level 1 Technical Support to user inquiries received either via call. Chat, email or portal. The resource assigned is also expected to produce Quality Audit Report regarding the weekly calls received by the team and making sure that the tickets are updated with complete logs and activities.

Fonctions et responsabilités :

• Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties
• Supports Service Request Management and Service Restoration Management Level 1

Qualités requises pour réussir dans ce rôle :

Years of Experience:
• At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor’s/College Degree in any field.

Knowledge and Skills:
• Proficient in written and verbal communication in the English and MANDARIN language.
• Keen attention to detail.
• Proficient computer and technical skills.
• Solid analytical and problem solving skills.
• Good process mapping ability.
• Proactive, service minded and able to multi-task.
• Good interpersonal skills (empathy, verbal dexterity, etc.)

• Customer Orientation
• Customer Responsiveness
• High Impact Communication
• Clear Communication

Technologies Desired (Not Required):
• Active Directory
• Office 365
• MS Office Application

Compétences :

  • Chinois (mandarin)

Ce que vous pouvez attendre de nous :

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