Delivery Manager

Delivery Manager

Category: Project Management
City: Charlotte, North Carolina, United States
Position ID: J1218-0462
Employment Type: Full Time
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Position Description:

A Delivery Manager for a global team. Their central duty is to ensure that the Front and Back Office delivery meets the Product Owner’s expectations. The Delivery Manager must be a detail-oriented multi-task with great communication skills and able to easily adapt to changing circumstances.

Your future duties and responsibilities:

Assist Product Owner
One of the Delivery Manager’s key functions is to provide coordination between front office and back office to ensure a seamless contribution to the program’s work products. This will take the form of any number of actions. Often, they’re assisting with the tasks outlined below, but they may also be asked to perform clerical duties, maintain contact with clients and parties involves through email and phone calls, answer questions and concerns, prepare presentations, and enter project data.

Review and Coordinate BO Deliverables
The Delivery Manager is responsible to ensure that front and back office work products are received in a timely, accurate, and functioning manner. This will require team-management, coordination, and relevant knowledge on the solution (Salesforce.com).

Create Project Plans
The Delivery Managers provides input to develop concrete, detailed plans for a project, including the schedule, the budget, outlining the duties of each team members, identifying project goals, and setting a timeline for the project. They collaborate with various teams and hold meetings to develop project plans and present them to upper-level management before starting the project.

Monitor Project Progress
It is important that the Delivery Manager closely monitors each project he or she manages to ensure that projects remain on track, meet deadlines, stay under budget, and develop according to plan. They’re responsible not only for identifying project objectives, but ensuring that they’re met.

Report Project Results
Once a project is complete, the Delivery Manager, in conjunction with the Product Owner, is responsible for gathering and documenting all project results and then reporting or presenting them to the appropriate parties. This usually includes clients and upper-level management. They should report on the success of the project and any setbacks that were encountered or room for improvement.

Required qualifications to be successful in this role:

Education: Bachelor's degree in related field required.
Experience: Minimum three years' experience of project management experience

Core skills:
Project management experience
Salesforce.com knowledge
Knowing project management methodology
Demonstrating proficiency in Microsoft Office
Industry-specific knowledge
Ability to document & ability to build visuals such as roadmaps, timelines, etc
Coordination, work with team to update the status on all items (Epics, story to Epic)
Ability to work independently and in fast-paced environment with tight deadlines, with minimal supervision
Client friendliness with the ability to build and maintain trusting and value added client relationships
Must be able to work on-site at client location in Charlotte NC

Preferred skills:
Experience with specific project management methodologies such as Scrum and Agile
Project Management Professional Certification
Industry-specific experience

*LI-TM1

Skills:

  • Agile / Collaborative Method
  • Project Management
  • Retail
  • SalesForce
  • Salesforce
  • SCRUM

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

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CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA
  2. FMLA
  3. Consolidated EEO Is The Law

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.