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CGI Federal is looking for a Desk Side Services Technical Support Specialist to support one of our Healthcare contracts in Silver Spring, MD. This position provides second-tier support to end users for PCs, server, database, or mainframe applications and hardware.
Your future duties and responsibilities:
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulate or recreate user problems to resolve operating difficulties. - Recommend systems solutions and/or modifications to reduce user problems.
Required qualifications to be successful in this role:
- 2-3 years of relevant experience.
- Required to have completed CompTIA A+ (IT Technician Designation) certification. - Must have extensive knowledge of a variety of IT hardware, software, remote connectivity, concepts, practices, and procedures related to IT service management. - Must possess excellent verbal and written communication skills. - Should have success at coordinating own work and staff work. - Possess outstanding customer skills. - Must have knowledge and clear understanding of IT policies and procedures for Supervisors /Managers. - Have the ability to multitask and maintain a positive attitude. - Must possess excellent to outstanding presence with customers and organized follow-up skills. - Must have strong sense of time management and flexibility. - Must be able to obtain Public Trust Security Clearance Level 5 and possess strong attention to detail and good interpersonal skills. - Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required. - Microsoft Office Specialist certification preferred. Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire SKILLS: • A+ Certification • MOS certification • Help Desk/IT Services #CGIFederalJob
A+ Certification Help Desk/IT Services
What you can expect from us:
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