Knowledge Manager

Knowledge Manager

Categorie: Cyber Security Consulting
Woonplaats: Fairfax, Virginia, United States
Vacaturenummer: J0220-1867
Type dienstverband: Full Time
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Ontmoet onze professionals

CGI: A place to build an IT career


Functiebeschrijving:

CGI is one of the top 5 largest global IT companies spread across 40 countries with endless opportunities to expand and grow. As a CGI Federal Member, you have the opportunity to be a shareholder at CGI and join a family of 75,000 members strong.

We are seeking candidates to join our successful Federal organization as a Knowledge Manager for a shared services cybersecurity opportunity. The position involves helping to design and execute the knowledge management strategy that provides information to Federal agency customers of the solution, as well as internal providers (such as help desk analysts, trainers, and solution architects). This is an exciting opportunity to work on a highly visible, fast-moving cybersecurity project with a cross-functional team of experts.

Taken en verantwoordelijkheden:

• Leads knowledge management strategy to target information to multiple stakeholder groups, including users of the shared services and Federal Program Managers as well as internal users such as Help Desk Analysts, quality control and training.
• Publish and main documentation and artifacts on ServiceNow portal and SharePoint.
• Maintain FAQs in coordination with technical experts and evaluate effectiveness of materials provided to users.
• Create knowledge management materials in coordination with technical and policy subject matter experts.
• Collaborate closely across the multifunctional team (Cyber Architects, governance and training leads, agency Service Delivery Managers) to ensure quality, consistency and effectiveness of published materials.

Criteria:

• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.
• Bachelors Degree and a minimum of 2 years of directly related experience.
• Experience working on information technology or cybersecurity projects.
• Experience working with knowledge management portals, including SharePoint and ServiceNow.
• Strong interpersonal, organizational and project management skills.
• Exceptional communication skills – both written and verbal.
• Microsoft PowerPoint, Word, Excel, Project, Visio.
• Ability to obtain a Public Trust clearance.

Desired Qualifications:
• Experience managing FAQs on a technical project.
• General understanding of cybersecurity and/or IT security policy.
• Experience with ServiceNow for knowledge management is highly desirable.

#CGIFEDERALJOB

Wat mag je van ons verwachten:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

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CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA
  2. FMLA
  3. Consolidated EEO Is The Law

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.