Geoscience Support Analyst

Geoscience Support Analyst

Category: Service Desk / End User Services
City: Houston, Texas, United States
Position ID: J1119-0941
Employment Type: Full Time
jobimage

Meet our professionals

CGI: An employer of choice


Position Description:

An opportunity has arisen within the Subsurface & Wells Portfolio as part of Global Support Model for Senior Application Support Analyst to be based at Shell’s office in Houston. Working as part of a blended delivery support model and reporting to a Service Delivery Manager your primary responsibility is to contribute to the team in managing and fulfilling service requests, incidents, problems and changes, taking responsibility to resolve support issues within agreed SLA and OLA.



Much of the support work is the diagnosis of faults/bugs in software, assisting with or implementation of fixes, specification of change requests, implementation and testing of them. The primary areas you will be working in involve both Windows and Linux. As such, knowledge of the Windows environment is key to making a success of this role and exposure to Linux / Command Line environments is highly desirable.



In addition, experience of working in the Oil and Gas sector, notable Exploration and Production is highly desirable. Support for one or more of the following Subsurface and Wells applications is advantageous:

• Halliburton Landmark E&P applications, EDM, CDS and OpenWorks

• Schlumberger’s Petrel, Techlog and ECLIPSE

• ESRI’s ArcGIS Pro and ArcGIS Desktop

Your future duties and responsibilities:

The successful candidate will be generally responsible for:

• Managing and fulfilling service requests, incidents, problems and changes

• Ensuring support issues raised by users are dealt with in an effective manner, to the satisfaction of both the customer and your line management

• Ensuring support work follows ITIL compliant procedures adopted by the contract

• Providing desk side and remote support services

• Producing and maintaining key documentation for work undertaken, including support documents and knowledge articles

• Ensuring that enhancements to applications and other project work is carried out as per relevant procedures

• Regularly updating Service Delivery Manager of performance and progress, highlighting significant events

• Attending and contributing to regular progress / update meetings

• Providing detailed analysis of system defects as and when required

• Collaborating to perform root cause analysis and problem investigating

• Promoting and fosters good working relationships with client and team members

• Identifying and implementing service improvements

• Liaising with application vendors / 3rd parties to ensure assistance to users is provided in a timely manner

• Maximizing the security, data integrity, availability and performance of the supported application environments, whilst identifying, communicating and/or reducing risk where possible

Required qualifications to be successful in this role:

The following behavioural traits will be required to make a success of this role:

• Self-motivation and drive

• Ability to learn and retain knowledge

• Customer focus

• Confident interacting with people

• Pro-active approach

• Ability to manage cultural differences

• Experience of working in virtual team

• Committed to continuous improvement

• Able to manage priorities and dependencies

• Recognizes client pain points transforming them into opportunities



General Skills:

• Excellent problem solving/analysis skills

• Strongly process oriented

• Excellent communication skills

• 5+ years support experience





Technical Skills:

• General Windows desktop support

• SharePoint- Highly Desired

• Knowledge of Linux/Unix- Highly Desired

• Microsoft Azure- Desired

• SQL, PL/SQL, ORACLE- Desired

• Citrix- Desired

• Understanding of ITIL framework



Domain Knowledge:

• Oil & Gas experience with Upstream / E&P background

• Knowledge of Subsurface and Wells applications – Highly Desired

Skills:

  • Help Desk/IT Services
  • Windows
  • Citrix
  • Linux
  • SQL/PL SQL
  • Unix

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA
  2. FMLA
  3. Consolidated EEO Is The Law

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.