Service Now Developer

Service Now Developer

Kategori: Business Consulting, Strategy and Digital Transformation
Stad: Pune, Maharashtra, India
Jobb ID: J0520-0902
Anställningsform: Full Time

Beskrivning av tjänsten:

Position title: ITSM maintenance – Analyst-developer

Department of assignment: ……CBS/CORP/SI/Q

Reference Job : Analyst-developer 2

Role:- ServiceNow L2 Support

Experience :- min 2 yrs


• Person would be responsible for handling daily L1,L2 incidents

• Monitoring of scheduled jobs, interface, reporting etc

• Weekly/Daily import of files

• Co-ordination with L3 team whenever required

• Create JIRA stories based on inputs from L3 team


• Ideally person should be comfortable working with ServiceNow

• ITIL process – well versed

• Understanding of support (Incident, Service Request Handling etc)

*** The role is very urgent and it would require immediate onboarding /additional efforts for transition etc

Thus we require resource with good understanding\quick learner and commitment on the quality


The Analyst Developer designs, builds, deploys and maintains the Michelin ITSM tool (Service Now) to support Michelin operations


Build the right product:

• Understand functional requirements provided by the Front-office team

• Design & develop the solution, taking into account Front-Office team principals and guidance

• Unitary testing of its developments, and if needed participation to integration testing before delivery

• Deploy the solution by contributing to change management

Deliver Right:

• A stable, performing, scalable, easy to use, secure, easy to maintain & to operate Solution is designed and developed

Deliver Fast:

• An incremental approach is used during design and development to manage the lead time

Solution Maintenance :

• The Developer Analyst maintains and optimizes a working solution in « Business as Usual » by providing support level 3

• Team performance :

Demonstrates on a daily basis Agile & Lean values

• Delivery fitting to the requirements

• Quality of delivery (fitting to development standards, low level of bugs)

• Further to a change, a low level of problem reported in Production

• Quality, Maintainability of the code

• Fit to ServiceNow “out of the box” as much as possible

• Fit to a 2 weeks cycle of releases (small increments, delivered fast)

• Pertinence of the diagnostic, reactivity to fix the problem

• Excellence in Teamwork


Daily activities:

Development, tests, integration, deploy

Job Timings: (EU time zone)

the technical requirement

Awaited professional experience:


• From beginner (developer 1) to 3 years of experience (developer 2)

• A significant experience of delivery in a package-based context, ideally on ServiceNow

• Experience working as a team member in a Scrum team practicing Agile development

• Technical skills:

• Experience on Implementation of Service Now ITSM Modules / Integrations

• Hands-on experience on declarative techniques – UI policy, Survey configuration, system properties, email configurations, Roles, ACLs

• Hands-on experience of working with script-based ServiceNow components such as business rules, script includes, client scripts, UI pages, UI Actions, Workflow etc. and Javascript (MUST)

• Experience of working with ServiceNow Glide objects such as GlideRecord, GlideSystem, GlideAggregate, GlideAjax etc.

• Experience of Web services method REST & SOAP

• Knowledge of usage of MID Server and configurations

• Experience in Service Portal – HTML, widgets, pages

• Good knowledge of ServiceNow development best practices

• ServiceNow Admin Certified / ServiceNow Implementation specialist is an advantage

• Some additional skills may also be useful to 1 or 2 people

o Windows 2000 (our MidServers)

o Powershell

Desired but not required (may be completed during the training course)

• Certified ITIL foundations


• Ability to think “outside the box”

• Ability to collaborate with all levels of the organization

Focus on quality of delivery


  • Service Design
  • Service Mgmt & Ops
  • ServiceNow
  • Services

Vad du kan förvänta dig av oss:

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