Service Desk Technician

CGI-experience the commitment

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Category: Service Desk / End User Services
City: Saguenay-Lac-St-Jean, Quebec, Canada
Position ID: J0417-1457
Employment Type: Full Time

Position Description:

Would you like to be part of an IT organization offering greater opportunity and challenge? We have a position for you within our Technical Service Desk! Join the CGI Service Desk and get your career on the fast track. As a leading-edge Global IT company, we are seeking talented professionals with all levels of information technology skills and expertise in order to support our Clients worldwide.

Based on our industry-specific focus, we can offer you a work environment where you will be challenged and will grow and develop your career in a meaningful way. We will help you reach your full potential by providing learning materials & training, mentoring & coaching, as well as ongoing recognition and feedback… plus opportunities to advance! You will work in an agile environment that adapts quickly to meet client requirements.

The Service Desk is responsible for providing Level 1 IT support via phone, email and chat; our team is comprised of dynamic, passionate people with a focus customer service while providing IT support to diagnose, troubleshoot and resolve IT issues on 1st contact. We are dedicated to delivering a remarkable service experience to our customers!

Your future duties and responsibilities:

Responsibilities

• Work in a technical support center providing telephone assistance to corporate clients

• Record incidents reported by clients, support the client through the problem resolution process

• Escalate the incident to a higher level, if applicable

• Work in close collaboration with specialized technical teams

• Training specific to CGI will be provided)

Required qualifications to be successful in this role:

Qualifications

• Post-secondary education in a relevant discipline or equivalent work experience

• Good knowledge of Windows NT, XP, vista, 7 operating systems

• Knowledge of networking

• Proficient with MS Office (Word, Excel, Outlook, PowerPoint)



Attributes

• Customer service oriented

• Team player

• Dynamic

• Autonomous

• Resourceful



Nice to Have

• Experience providing technical support

• Experience or knowledge of Mac / Apple platforms



Requirements

• Language – French / English

• Availability to work 24/7

• Night shift and early shift (5:30 am)

What you can expect from us:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.


 
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