Systems Administrator

CGI-experience the commitment

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Category: Administration
City: Tuscon, Arizona, United States
Position ID: J0417-1472
Employment Type: Full Time

Position Description:

The Systems Administrator (SA) position is the onsight MICROSOFT, UNIX, SQL, and PC specialist responsible for maintaining, planning, and recommending computer system changes within Department of State Passport Book Personalization Facility. In addition to the primary responsibilities the SA will answer help desk calls and act as a liaison between local government and contract staff, providing Tier2/Tier3 support. Systems support includes, but is not limited to, TDIS-PD, MS Office, MS Access, Adobe Acrobat, Symantec A/V software, Symantec Ghost, MS Sharepoint and other DoS-specific client and web-based applications.

Your future duties and responsibilities:

The SA will implement agency and Department of State management policies, security policies and procedures, and operating procedures as defined by Passport Services, Passport Systems, Consular Affairs, and other bureaus or offices (e.g. Diplomatic Security, Information Management Liaison, etc.). Performance of various tasks and major assignments related to passport production operations and/or the passport systems network operations including, but not limited to, adjusting site configurations to meet changing compliance requirements; managing site security configurations; coordinating with site management for future or ongoing site audits and inspections; and working with agency management to streamline and optimize system operations balancing system security, system operations, and workflow requirements.

The SA must demonstrate good judgment in the use, maintenance, and administration of the Local, Wide Area, and PC networks, using TCP/IP protocols; must demonstrate good judgment in resolving system issues related to the operating systems; and must demonstrate good judgment in the maintenance of relational database management systems (RDMS) software. The SA interfaces with the senior Government personnel at the facility and the Contractor Operations Manager (CGI Federal) for computer related issues and assists with writing internal computer system control procedures. Other duties include the maintenance of data and the Microsoft, UNIX and other application privileges, accounts, and password, and the Microsoft, and UNIX backup procedures to protect against data loss. Works closely with the Government passport systems offices on ADP issues and insures that the integrated nationwide passport issuance system remains operational at all agencies. May work with the Government officials and other computer personnel to recommend modifications and conduct systems analysis. Assists the Government in developing the specifications, scheduling milestones, and cost estimates for projects relating to passport services at the Book Personalization Facility. Monitors the progress of projects and assures that the system equipment Contractor (CGI Federal) complies with the specifications, scheduling, and cost objectives set by the Government.

Required qualifications to be successful in this role:

A minimum of three (3) years of ADP experience.
A minimum of three (3) years of Microsoft network experience.
A minimum of two (2) years of SQL Server and database experience.
A minimum of two (2) years of UNIX.
A minimum of one (1) year of data communications protocol and procedures.
A minimum of one (1) year of scanning software and hardware experience.
A minimum of one (1) year management/supervisory experience.
A minimum of three (3) years hands-on PC use and troubleshooting experience.
A minimum of two (2) years experience with LAN/WAN, microcomputer communications, network programming languages, and DBMS software.
Ability to travel to the Arkansas facility for up to 6 weeks in length
Able to lift and carry 35lb, boxes and/or equipment
Ability to successfully complete a Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment
Possession of an INTERIM SECRET security clearance is required to begin employment; Ability to maintain a SECRET security clearance is required for continued employment
US Citizenship is required
Must have a Bachelor Degree or certifications and experience in lieu of Education in a related technical field such as Computer Science or Information Systems
Able to lift and carry 35lb, boxes and/or equipment. Must be willing to work second shift or a bridge shift overlapping the first and second shift schedule. Exact work schedule to be determined.

What you can expect from us:

At CGI, were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.


  • LAN
  • SQL Server
  • Unix
  • WAN

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In the US, CGI is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA
  2. FMLA
  3. Consolidated EEO Is The Law

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