ECM Platform Support Analyst - Exstream

CGI-experience the commitment

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Category: Development/Engineering
City: Halifax, Nova Scotia, Canada
Position ID: J0917-0681
Employment Type: Full Time


Meet our professionals

CGI: A place to build an IT career

Position Description:

We offer the opportunity to work with Canada’s largest Information Technology Outsourcing and Management Consulting Company with a true global presence in a fast-paced and energetic atmosphere where your personal and professional growth is accelerated by your desire and sense of commitment. CGI’s continuous growth is a testament to the confidence clients place in them and to the dedication of their professionals. At CGI, all employees are called members because they feel a powerful sense of ownership and accountability.
Members at CGI are building their own company – in 100+ offices worldwide. CGI has the global resources, expertise, stability and dedicated professionals needed to achieve results for clients – and for members; that’s why an astounding 90 percent of them are CGI shareholders.
We're expanding our Financial Services Team in Atlantic Canada and we need your skills, enthusiasm, and dedication as part of our team.

Your future duties and responsibilities:

The Exstream platform analyst will work as part of an ECM Platform Support Team and assist in providing a Shared Services Platform Support Services. The team will focus on building and maintaining the overall platform & infrastructure for the Digitization Shared Service which includes FileNet, HP Exstream, Kofax and CMOD. This team will be required to maintain close relationships with infrastructure partners and vendor support teams. This team is accountable for SLA management, Availability Management, Capacity Management, Service Management, Product Management, Environment Management (Non-Prod) & Deployment Management.


•The Exstream platform analyst will work closely with the Exstream platform specialist working on Technical tasks that include working on production bug fixes, production support, reading/analyzing server logs, creating Unix/Shell scripts, spinning of Cloud servers to name a few
•Works in close partnership with business stakeholders and technology teams to provide critical services to the shared services groups
•Participate in the establishment and delivery of an ECM Platform Support Services function that institute ITIL & DevOps principles to build a market leading application support & operational capability that meets all operational service level requirements (Availability, MTTR, etc)
•Participate in establishing and delivering system administration processes to manage and maintain all database, code & configurations.
•Participate in establishing and delivery the Platform Support Services functional capability by creating a repeatable delivery process, establishing and managing re-usable services and ensuring "flawless" operations of services.
•Participate in the creation, delivery and maintenance of required documentation and deliverables for a shared services platform
•Participate in the BCM, DR, Back Up and Recovery Exercises for the platforms
•“Protect" the environments, platforms and infrastructure from all security, cyber and coding threats

Required qualifications to be successful in this role:

•5+ years of Technical Support or Production Support experience
•Expsure to Databases such as Oracle, DB2
•Knowledge of Shell Script, PL SQL & querying languages like SQL
•ITIL, ITSM knowledge is a must
•Expert knowledge of software development life cycle and project management life cycles
•Ability to understand complex information, summarize and present in a clear, concise fashion to all levels of technology and business contacts
•Highly proficient in Word, Excel, PowerPoint and MS Project
•Strong customer service orientation and a professional approach; well-developed negotiation and influencing skills with the ability to manage conflicting points of view.
•Proven ability in developing good relationships with business partners; ability to interact appropriately and effectively with all levels within the organization.
•Demonstrated ability to work effectively individually, with minimal supervision, with teams and remain flexible with shifting priorities
•A self-starter, able to prioritize tasks in mid-flight or start net new immediately
•Excellent analytical, facilitation, influencing, negotiation, problem-resolution skills and consensus building skills

Nice to have Skills and Competencies:
•Hands on experience with Java, J2EE
•Expertise on scripting languages such as Java Script/Python/Shell Script/PL SQL
•Hands on working experience on Exstream will be a great bonus
•Prior ECM Platform Management experience
•Cloud blue print development experience would be an asset
•Knowledge of DEVOPS and ITIL certification would be an asset

Educational Background:
•A Bachelors or Masters University degree (Computer Science is preferred, although not a must)

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.


  • Content Management
  • Java

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