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Description du poste :
CGI is seeking a Programmer Analyst to join our team in Honolulu, Hawaii. This is an exciting full-time career opportunity to work in a fast-paced team environment on technology systems. We take an innovative approach to supporting our clients working side-by-side in a collaborative environment modernizing existing technology.
This is the chance to further advance your career. Why? • Full-time opportunity to become a member of an organization with $10 billion+ in annual revenues • 70,000 employees in 40 countries We're offering a complete benefits package that includes medical, dental, vision, 401K, paid vacation, etc.
Fonctions et responsabilités :
The Programmer Analyst is part of the on-site Honolulu team that will provide technical software maintenance support for the Advantage ERP site.
• Conducting technical analysis and troubleshooting for Advantage application software issues reported by clients • Developing SQL for data fixes & establishing immediate workarounds for urgent client reported issues • Providing defect resolution for Advantage application software issues • Interact daily with other members/managers on the team also responsible for supporting our clients and delivering application and operations support • Perform at “meets" or “exceeds" levels for all assignments due to an SLA-bound delivery model • Demonstrate a high degree of professionalism with client stakeholders, internal CGI stakeholders, and local/global delivery teams to establish solid working relationships with these groups • Exhibit confidence/maturity in interactions with clients and senior members of these organizations. • Demonstrate ability to organize and priority workload in order to facilitate compliance with reporting time-to-task through an issue management tool and documented support process and procedures • Work within a small Agile-like group, interacting daily with other members/managers on the team also responsible for supporting our clients and delivering application, operations and project support • Communication and coordination among internal and external organizations to facilitate Advantage application troubleshooting, workaround definition and defect resolution • Effectively and efficiently supports clients, inclusive of independent work on assignments from initial concept through delivery with support from a senior mentor Additionally, you should possess: • Strong oral and written communication skills • Excellent problem solving, critical thinking, and analytical skills • Great attention to detail and follow through
Qualités requises pour réussir dans ce rôle :
• High degree of responsiveness and ability to work collaboratively with other team members in supporting multiple clients.
• Demonstrated abilities in software debugging to ensure rapid solution turnaround for urgent client issues. • Ability to interact with diverse technical and non-technical groups, spanning all organizational levels. • Ability to work in non-conventional environment with virtual team spanning time zones across the country and in India. • Excellent organizational skill and strong initiative to help solve problems and eliminate roadblocks as well as embraces change and can adapt easily to changing priorities. • General experience with Application Operational and Maintenance processes. • Technical and analytical skills necessary to fully evaluate the scope of assignments beyond the immediate “ask". • Excellent listening, verbal, and particularly written communication skills in person and on the telephone. • Focused attention to detail necessary to produce quality deliverables and maintenance support. • High degree of proactive responsiveness and ability to work collaboratively with other team members in supporting multiple clients. • Rapport building, negotiation, consensus-building and clear expectation setting and communications for clients, as well as for and among teams and members. • Ability to maintain a high level of availability and connectivity to management and other team members to keep abreast of and respond to customer or supported project team requirements. • Ideal candidate will be self-motivated and self-directed with the desire and work ethic to thrive and excel in this non-traditional work environment. DESIRED QUALIFICATIONS/NON-ESSENTIAL SKILLS REQUIRED • Must be able to effectively manage multiple initiatives and clients. • Good tracking and prioritization skills. • Team-oriented focus, knowledge-sharing, professional in all situations (including high stress). • Ability to work in non-conventional environment with virtual team spanning time zones across the country and in India. • Ability to be able to multi-task – ability to handle more than one task at a time, and ability to be able to react/ redirect with priorities as needed. • General Experience managing Red Hat Linux OS • General experience with Pervasive Data Integrator (ETL tool) • General experience with Business Objects HARDWARE/SOFTWARE PACKAGES Java – 1 to 2 years XML – 1 to 2 years SQL – 1 to 2 years Web Service – 1 to 2 years Business Objects – 1 to 2 years Microsoft Office Products including Outlook, Word, Excel, PowerPoint, Visio, and Access Skills • Java • SQL • XML
Soutien d'entretien/production Analyse technique Java SQL XML
Ce que vous pouvez attendre de nous :
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