Position Description:

CGI is looking for a Senior Technician Production Support to join our team.

Your future duties and responsibilities:

• We are recruiting 1 Application Production Support for the Collateral Support team (1 functional application support level 1 and 2);
• The GM IT APS PnL and Referential support team provides application support and maintenance of Tier 1 applications on a 24/7 basis from Europe, India and the US.

Main Tasks:
• Provide functional support for the applications;
• Execution of requests from business, development and other support teams;
• Prioritize, track and resolve incidents/requests using the Service Now application;
• Analyze change requirements, test changes and coordinate releases;
• Keep the collective team knowledge base up to date;
• Batch Monitoring and troubleshooting;
• Site Handover/follow the Sun;
• Ad-Hoc Reporting;
• Application Queries;
• Automatic reporting;
• User Access issues;
• Mailbox Management;
• Monitoring \ Health checks;
• Static data changes;
• User training;
• Alerting based incidents / setup;
• System Health checks;
• Dashboard maintenance.

Required qualifications to be successful in this role:

Technical Skills:
• Application support experience;
• SQL Server /Oracle and Sybase;
• ServiceNow/ticketing tools;
• GENEOS/monitoring tools;
• Understanding of Linux/Unix and Windows Server.

Soft Skills:
• Ability to manage priorities, incidents and problems;
• Good communication skills and teamworking;
• Knowledge sharing;
• Problem solving;
• Time management.

Language Skills:
• English (Expert)

Skills:

• Linux
• Oracle
• ServiceNow
• SQL Server
• Unix
• Windows Server Update WSUS

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.