Position Description:

CGI is looking for an IT Application Support to join our team.

Your future duties and responsibilities:

• The primary role is to provide Level 1 and Level 2 Application Support for WM applications deployed in European sites.

Main Tasks:
• Handle user reported incidents;
• Perform the solution assistance received directly from user by any channel, such as phone, email, application registered or walk-in;
• Investigate and provide solution assistance requests received from Business Support or Helpdesk (database queries, functional diagnostic, etc.);
• Define a permanent resolution and workaround requirement related to more complex incident requests;
• Scheduling, tests of the delivered programs (quality and performance) with the team in charge of the developments;
• Adhere to APS support shift plan in terms of mailbox, web portal and hotline;
• Ensure batch related issues are attended and resolved on time;
• Perform UAT management, UAT technical tests and production implementation for projects and patch upgrades;
• Escalate timely to Head of APS on possible risks, escalation matters and management issues;
• Ensure Service monitoring, reporting and continuous improvement of the service quality and availability;
• Review and create application Support knowledge documentation;
• Ensure that the all production deliverables are aligned with bank standards and best practices.

Required qualifications to be successful in this role:

Technical Skills:
• Bachelor’s degree in computer science, information technology, related to technical field, or equivalent experience;
• Total of 3+ years of experience as first & second-line (Level 1 and Level 2 support) IT Application Support for a business within a fast-paced and competitive environment;
• Applications: User’s Oriented, Online Banking, KYC and Clients’ attributes systems;
• Operating Systems: Unix, Linux;
• Languages: Java;
• Database: PostgreSQL, Sybase, SQL, Oracle, PL/SQL;
• Other: Autosys, CFT, HTML5, Jira, Kafka, Service Now, WebSphere MQ, Tomcat;
• Methodologies: ITIL.

Soft Skills:
• Critical Thinking;
• Good communication skills;
• Extensive experience in daily verbal and written communication with a diverse group of people: business users, IT teams, managers;
• Detail oriented, analytical and excellent follow through;
• Excellent work ethic, self-starter, autonomous;
• Ability to learn from experience and from informal/formal instructions;
• High level of persistence, can-do attitude, pro-activeness and maturity.

Language Skills:
• English – written and spoken – mandatory.

Skills:

• AutoSys
• HTML
• ITIL
• Linux
• Oracle
• Postgre SQL
• ServiceNow
• SQL
• Sybase
• Unix
• WebSphere

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.